Customer Service Manager

* * * * * I L L O B Y C T M O R R O W, G A * * * * 0

678-*-**-**-** • ANGI E GS 06 @GMAI L .COM

ANGIE SALOMON

OBJECTIVE

Seeking a position that will benefit from my sales knowledge, positive interaction skills and business intelligence

where my 4 years' management experience can improve sales results.

WORK OF EXPERIENCE

Aug 2005 to Nov 2009 McDonald’s Morrow, GA

Shift Manager

Began career as a service crew member; promoted into management. Enrolled in the company's management training

program and supervised daily operations at the store which generated in excess of $3 million annually.

● Establish goals and objectives to maintain and enhance total customer satisfaction. Effectively implement

restaurant systems (i.e. training, scheduling, truck ordering).

● Ensure quality service to all customers.

● Staffing, training, advertising, and customer relations.

● Assist with all aspects of restaurant operations.

● Supervise recruitment and scheduling of all restaurant staff members.

● Maintain, direct, and increase sales and profit levels.

Oct 2006 to May 2007 Target Morrow, GA

Crew Member

Deal directly with customers face to face

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Respond promptly to customer inquiries

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Obtain and evaluate all relevant information to handle inquiries and complaints

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Ensure that each customer receives outstanding service by providing a friendly environment, which includes

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greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and

all other aspects of customer service.

Maintain an awareness of all promotions and advertisements.

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Accurately and efficiently ring on registers and accurately maintain all cash and media at the registers.

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Communicate customer requests to management.

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Maintain orderly appearance of register area and supplies stocked.

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Any other tasks as assigned from time to time by any manager.

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EDUCATION

Aug 2008- current Georgia Perimeter College

Aug 2002- May 2006 Morrow High School, Morrow, GA

High School Diploma

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