Customer Service Maintenance

JOSEPH A. GRAMANDO

*********@****.***

*** ****** ******

Henderson, NV 89074

Home: 702-***-**** Cell: 702-***-****

Experience OTIS ELEVATORS Las Vegas, Nevada

Maintenance Supervisor June 2005 - Nov 2009

Strategically managed the maintenance and repair of 1200

elevators and escalators in the greater Las Vegas area.

Lead and supervised 13 employees, scheduled work hours,

resolved conflicts, and determined salaries.

Developed and implemented technical training program for all

field mechanics.

Successfully demonstrated record of high performance standards,

including attention to schedules, deadlines, budgets and quality.

Consistently managed a $500,000 annual budget without overages.

Conducted weekly safety and technical training meetings within my team

and continuously achieved significant improvements in workplace safety

and productivity.

Ensured the cleanliness of the machine rooms, elevator pit, and

hoistways.

Closely monitored and evaluated the quality of newly constructed

elevators to meet client's needs.

Conducted and arranged for employee training in safety, repair and

maintenance techniques, operational procedures and equipment use.

Established a professional business relationship with the Business Agent

for the International Union of Elevator Constructors Union Local 18

working collaboratively to address personnel issues.

Worked collaboratively within a team environment to ensure outstanding

customer service.

UNITED STATES NAVY

AO1 (AW/SW) May 1985 - May 2005

Aviation Ordnancemen 1st Class Petty Officer

Summary of Career

'85 - '05 During an honorable and distinguished 20 year career; I trained

and worked on nuclear weapons, F/A18 Aircraft, F-14 Aircraft,

and weapons elevators on aircraft carriers. Became an instructor,

developed ordinance safety courses, and supervised up to 70

sailors in their daily work routine. Received high

recommendation and was awarded the Naval Achievement

Medal and Navy Commendation Medal along with various other

awards and commendations.

EDUCATION

University of Phoenix August 2010-August 2012

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