Software Six Sigma

SHARON E. MYERS

**** ******* ** *** *** Blvd, #**7, Mims, FL 32754 - mobile: (321) 223-

**** - *******@*********.***

Qualifications Summary:

Information Technology professional with demonstrated expertise and

experience in software testing & validation, quality assurance, training,

instruction, and analysis. Strong organizational skills, self-motivated,

detail-oriented, leader and experienced working in a multi-discipline

team environment in the completion of tasks and projects. Capabilities

include:

< Analyze problems, tasks, projects

< Train and instruct users, customers, employees

< Proficient in Maximo

< Develop and implement training materials

< Organize tasks and projects

< Plan schedules

< Strong verbal and written communication skills

< Evaluate validation results

< Install and repair computer systems, equipment, and software

< Provide accurate and timely job production, output, and results

< Implement updates and corrections

< Operation of computer PCs, mainframes, servers

< Problem reporting

< Problem solving

< Review and verification of documentation

< Proficient in SQL and scripts

< Test, maintain and monitor computer systems

< Proficient in Microsoft Office software

< Conduct training classes

< Coordinate with customers and co-workers

< Experience in time management resulting in cost savings

< Resolution for software problems & issues

< Commitment to exceed customer, user and co-worker expectations

< Help Desk support experience

< Experience Highlights:

Information Technology

< Performed software testing and validation of in-house software,

Commercial-Off-the-Shelf (COTS) and Modified-Off-The-Shelf (MOTS)

products

< Provided problem reporting, issuance and tracking of software problems

and discrepancies for Shuttle Connector Analysis Network (SCAN),

Business and Support Information Services (BASIS), Kennedy Complex

Control System (KCCS) and ARES

< Provided Set Support for users; Subject Matter Expert for Shuttle

Connector Analysis Network (SCAN); customer and software development

liaison

< Design test plans, scenarios, scripts, procedures, troubleshooting

steps that address areas such as database impacts, software scenarios,

regression testing, error or problem retests, usability and resolution

< Document results of testing and validation of software and hardware

anomalies

< Reviewed software documentation and user manual

< Provided verification of documentation for technical accuracy,

compliance, completeness, and to mitigate risk

< Developed, implemented, and maintained scripted test procedures and

SQL scripts

< Provided System Administrator support on a UNIX based system and Video

Conferencing System

< Assisted with the scanning of Shuttle launch films using complex

scanning equipment

< Lean Six Sigma team member for software project; analyzed and helped

develop a Lean 6 Sigma process with a phased approach that reduced the

Shuttle Connector Analysis Network (SCAN) processing time between

vehicle flows and missions, increased process efficiency, reduced

cycle time for functional retest tracking, reduced number of

transactions, and personally created an automated Excel spreadsheet

for the customer which reduced data entry errors and produced

measurable improvement in quality, efficiency, and customer

satisfaction; total cycle time reduced by 87%

< Set up equipment for employee use, performing and ensuring proper

installation of cables, operating systems, or appropriate software

< Installed and performed minor repairs to hardware, software, or

peripheral equipment, following design or installation specifications

< Referred major hardware or software problems or defective products to

vendors or technicians for service

< Created and maintained databases of known test defects

< Assisted with test schedules in regards to the project scope and

delivery dates

< Participated in product design reviews to provide input on functional

requirements, product designs, schedules, and potential problems

< Member of the Customer Solutions Center for software issues and

problems being called in or emailed for support; Tier 2 support

< Help Desk support for users, co-workers, and customers

< Responded to customer's needs and requirements with a sense of urgency

and commitment to exceed their timeline constraints

< Adhered to CMMI processes and guidelines for company policies

< Responsible for department computer hardware and software assets,

tracking, and locations

< Experience in Maximo; tracking of problem reports and work orders

Instructor / Training

< Provided knowledge and experience in the instruction of software and

computers

< Provided consultation to users for hardware and software

< Developed training materials and procedures

< Train users in the proper use of hardware and software

< Implemented structured classroom techniques and teaching procedures

for Computer Sciences Corporation, Brevard Community College,

customers and co-workers

< Provided technical assistance on software and hardware

Education:

* Bachelor of Science: Liberal Studies, University of Central Florida;

Concentration in the areas of Computer Science,

Mathematics/Statistics, Business Administration and Humanities

* Associate of Science: Computer Programming and

Associate of Arts: General, Brevard Community College

Employment History:

* March 2000 - Layoff June 4, 2010 Computer Science Staff IV, United

Space Alliance, Kennedy Space Center, FL

* November 2006 - Present Kitchen Assistant for Special Functions,

Park Avenue Baptist Church, Titusville, FL

* October 2006 - January 2010 Owner / Photographer, Sharon Myers

Photography, Titusville, FL

* August 2004 - December 2007 Assistant to Ministry Mobilization

Director, Park Avenue Baptist Church, Titusville, FL

* October 1997 - March 2000 Sales Representative, Central Data

Computer Centers, Titusville, FL

* February 1992 - September 1998 Owner, Myers' Computer Consulting,

Titusville, FL

* January 1997 - Layoff September 1997 Executive Assistant,

Integritek Service Systems, Inc, Titusville, FL

* April 1988 - January 1997 Personal Computer Specialist, Brevard

County Sheriff's Office, Titusville, FL

* August 1986 - April 1988 AMTS - Specialist, Computer Sciences

Corporation, Kennedy Space Center, FL

Honors, Awards and Recognitions:

United Space Alliance

< Quest for Excellence 10 Years of Service, 2010

< Service Award - 10 years, 2010

< KSC Space Shuttle Program Workforce Appreciation STS-127 Honoree, 2009

< Excellence Award

< Extra Mile Award

< Board Action Award - Lean Six Sigma Team, 2006

< Certificate of Recognition (Board Action Award) - Lean Six Sigma Team,

2006

< Software Award - Lean Six Sigma Team, 2006

< Certificate of Recognition (Software Award) - Lean Six Sigma Team,

2006

< Certificate of Appreciation - Lean Six Sigma Team, 2004-2005

< Certificate of Appreciation

< Quest for Excellence Performance Award, 2002

< On the Spot Awards - 2002, 2003, 2004, 2006, 2007

Brevard County Sheriff's Office

< Letter of Appreciation, 1997

< Commendable Service Award, 1996

< Employee of the Year Award, 1995

< Employee of the Month Award, June 1995

< Commendable Service Award, 1995

< Certificate of Appreciation 5 Years of Service, 1994

< Employee of the Month Award, December 1992

< Education Achievement Award, 1990

< Certificate of Appreciation, 1989

< Letter of Appreciation, 1989

Brevard Community College Continuing Education Office

< Employee of the Year Award, 1981

< Employee of the Year Award, 1982

US Citizen

OPM/Homeland Security - NACI Certification (National Agency Check with

Inquiries)

Confidential Clearance

< NASA - 1982, 1983

< Bionetics - 1983-1986

< Computer Science Corporation - 1986-1988

Secret Clearance

< Grumman - 1986

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