Manager Management
Resume:
Laura C. Jones
*** ******* ** ********** ** ***03
*****.*.*****@*******.***
Resourceful and efficient case manager with management and leadership experience gained in
social services over an eight year period; established reputation for providing exceptional
service, displaying professionalism and high levels of integrity, particularly in times of crisis
possessing an extensive background in performing client assessment, goal planning and case
management for youth and families in crisis, paying close attention to continuity of care.
STRENGTHS
Treatment Plan Completion Documentation Production
Positive Client Interaction
Schedule Coordination Assessing Client Needs Chart
Management
Staff Training Problem Resolution Budget
Maintenance
EMPLOYMENT HISTORY
2010 PRIMARY YOUTH ADVISOR Covenant House, Newark NJ
-Assist homeless young people age 18-21 in clarifying and meeting goals to become
self sufficient.
-Meet with young people for intake, orientation and completed basic assessments to
determine goals.
-Refer young people to necessary outside agencies for additional resources
-Managed files, both hard copy charts and database to accurately monitor progress.
2007-2009 CASE-MANAGER Youth Emergency Services, Indianapolis
IN
-Assessed juveniles in crisis and met with families to determine juveniles’ needs,
and link to services.
-Monitored client progress over a 90 day period; Maintained charts for caseload of
approximately 125 clients.
- Maintain current knowledge of and working relationships with community resources and social
service providers.
-75% of day spent conducting follow up of existing clients while completing intake
for new clients.
2006-2007 INDEPENDENT SERVICE COORDINATOR Adept Rescare, Indianapolis IN
-Managed staff, ensured duties performed to run two group homes serving mentally
challenged adults.
-Coordinated two household schedules and the schedules of 16 clients and 18 staff
members.
-Balanced household budgets and clients’ personal finances.
-Assisted with interviews and placed employees in appropriate homes.
2002-2006 CASE-MANAGER Midtown Mental Health, Indianapolis
IN
-Met with clients individually, in groups and in family sessions to improve overall
daily functioning.
-Conducted treatment plan reviews every 90 days to re-evaluate client goals.
-Collaborated with school administration and community members involved to
provide quality care.
-Coordinated with families and medical staff to ensure clients received care.
Education
Franklin and Marshall College, Lancaster PA: B.A. Anthropology 2001; Mayaud Travel
Award 2000
Technical Skills: Microsoft Office (Word, Excel, Office, Access, Outlook)
(TCM) The Clinical Manager (Client Documentation program) Citrix (Client Documentation
Program)
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