Customer Service Representative

WOODLYNE B. ALPHONSE

**** ********** *****

*********@*****.**

Coral Springs, FL 33071

954-***-****

PROFESSIONAL EXPERIENCE

Customer Relationship Officer

March 2006 - January 2010

Unibank S.A., Haiti

- Managed the large depositors of the bank

- Negociated rates on term deposit with customers

- Visited customers

- Made surveys on rates of deposits on the market at the other banks

- Provided weekly reports to the executive summary

Customer Service Representative

August 2002 - March 2006

Unibank S.A., Haiti

- Handled customer inquiries

- Performed daily financial operations

- Prepared reports

Cashier

July 2001 - August 2002

Unibank S.A., Haiti

- Performed daily financial operations

EDUCATION

Bachelor's degree in Business Administration Sept 1997 -

February 2002

Universite Quisqueya, Port-au-Prince, Haiti

Main competency : Management

SKILLS AND ABILITIES

- Languages competency : English, French, Creole

- Computer Skills : MS Excel, Word, ACT

- Ability to work under pressure

- Mature and Responsible

- Flexible, able to work in a variety of settings and adapt to

different situations

- Confident working under minimal supervision

Contact this candidate