Customer Service Manager

Location:

Posted:

October 12, 2010

JESSICA P. BERNSTEIN

************@*****.***

EXPERIENCE: Independent communications consultant (self-employed), 2008-present

Freelance writer and editor. Clients have included DePauw University (Greencastle,

Indiana) and esd & associates (San Antonio, Texas). www.jessicab3000.wordpress.com

International Association of Business Communicators, San Antonio Chapter

Vice President, Communications, 2007-2008

Wrote and edited monthly newsletter and initiated media contacts to publicize workshops

and events. Participated in creating chapter website.

Bexar County Commissioners Court, San Antonio, Texas, 2002

Intergovernmental Analyst

Researched and analyzed political issues. Drafted statements for Commissioners’

signatures. Gathered information used in developing the County’s Legislative Agenda.

Bank of America, San Francisco, CA, 1997-2000

Communications Consultant, 1999-2000; Communications Specialist, 1997-1999

Served as a lead editor of weekly newsletter and monthly sales call guide, and as a reporter

and writer for monthly customer service newsletter. Developed publication time lines.

Managed approval process. Gathered background information, conducted interviews, wrote

and edited articles. Worked with production team.

DuDell & Associates, Public Relations and Marketing, San Francisco, CA, 1996-97

Account Executive

Planned and implemented public relations programs and promotions. Established ties with

national trade magazines and local media. Placed and wrote articles for publication.

San Francisco Chamber of Commerce, San Francisco, CA, 1990-1996

Research Manager, 1992-1996; Program Manager, Public Affairs, 1990-1992

Researched demographics and industry trends. Analyzed political issues. Testified at local

government hearings. Organized and staffed state and national lobbying missions.

Pension Benefit Guaranty Corporation, Washington, DC, 1987-1989

Public Affairs Specialist

Planned, wrote and edited publications. Served as editor of monthly newsletter. Wrote

speeches, brochures and trade magazine articles. Responded to media inquiries. Earned

promotion from grade GS-07 to GS-09.

US Congressman Ted Weiss (NY), Washington, DC, 1985-1987

Staff Assistant

Researched issues and legislation and prepared briefing materials for Congressman. Wrote

legislative correspondence and newsletters on national issues.

EDUCATION: Wesleyan University, Middletown, CT. Bachelor of Arts degree in English, 1985