Customer Service Accounts
Resume:
Mark W Stephens
Apt ***
Duluth GA 30097
Warehouse/ Customer Service Associate
Qualifications and Highlights
. Possess excellent written and verbal communications skills
. Excellent customer service skills
. Attention to detail
Education
Bachelor of Science Degree in Business Administration:
DeVry University, Alpharetta GA.
Professional Experience
TRC Staffing 02009-2009
. Worked assignments in a warehouse environment of pulling and packing
orders.
Express Services 2009-2009
. Worked in a warehouse environment on a temporary assignment. Operated
forklift and did some assembly work of portable conveyor belts
Hire Dynamics 2009-2009
. Worked in a call center environment assisting retail lottery store
owners with trouble shooting lottery machines.
Mainline Supply 2006-2009
. Warehouse associate for a water supply company. Pulled orders, loaded
and unloaded trucks with forklift, did shipping and receiving using
UPS World Wide System, completed daily and weekly cycle counts, made
some deliveries to customers.
Select Staffing 2006-2006
. Worked at Mainline Supply as a temporary employee until directly
hired.
Bank of America 2005-2005
. National Helpline Agent. Assisted banking center associates regarding
customer accounts. Assisted with the opening of new accounts including
checking and savings, IRA's CD's and trust accounts. Assisted with
money wire transfers, and checked for possible fraud on accounts.
Lowe's 2003-2005
. Customer service associate in hardware department. Assisted customers
when needed. Did daily and weekly cycle counts, assisted with the
unloading of trucks when asked.
Kroger 2001-2004 (part-time)
. Worked in the Drug GM Department receiving and stocking merchandise.
Staffing Options 1999-2001
. Worked as a file librarian for Textron Financial Corp as a temporary
associate.
. Managed commercial lending divisions file room.
. Designed and populated an Excel Spreadsheet of more than 1600 titles
and 2000 client files.
. Ordered and forwarded original files to documentation analysts and SVP
of Commercial Lending Division as needed.
Wachovia Bank of Georgia 1987-1999 Senior Computer Operator
. Maintained responsibility for printing customer documents for
individual and corporate accounts. Documents included checking
accounts, savings accounts, retirement accounts, business accounts,
and information for various business accounts.
. Successfully participated in completion of several mock disaster
recovery projects that enabled continuous operations in the event of a
system-wide emergency. This project required gathering numerous tapes
and CD's that held important banking information. Tapes and CD's were
collected, checked off, stored in a secured vault where they were to
run back up data from previous banking days.
Contact this candidate