Customer Service Sales

Malcolm D. Smith

**** ********** ***** **.-***. 206 Email:

*******.*********@*****.***

Charlotte, NC 28213 Phone: (704) 900 - 9813

Education

University of North Carolina at Charlotte

May 2010

Degree: B.S. Computer Science

Skills

Computer Literate, Proficient with Microsoft Windows and Microsoft Office,

Intermediate in programming (Java, C++, SQL and C#), Excellent customer

service and interpersonal skills

Work Experience

Bloom, Charlotte, NC

September 2006 - Present

Customer Service Lead/Office Associate

. Provide excellent customer service by assisting customers with needs.

. Cashier and bag grocery transactions in addition to overseeing self

checkout registers.

. Handle returns, exchanges, and price checks for customers.

. Count down and reconcile cash registers.

. Supervise co-workers in the absence of the Front-End Manager.

UNCC Dean of Students, Charlotte, NC

January 2009 - January 2010

Summer Orientation Counselor

. Introduced incoming college freshmen to University life.

. Helped incoming freshmen register for new classes.

. Organized necessary paperwork to ensure effective scheduling for each

orientation day

. Lead small groups and seminars to inform students about college life.

UNCC Housing and Residence Life, Charlotte, NC

June 2008 - August 2008

Summer Resident Advisor

. Advised residents staying on campus during the summer months

. Operated programs to keep residents entertained between classes and

during the weekends.

. Attended weekly meetings to ensure residents were being taken care of

as needed.

One Stop Cellular, Concord, NC January

2008 - June 2008

Cell Phone Sales Specialist

. Met monthly sales quotas set by the company through selling cell

phones with service plans,

additional features and accessories.

. Assisted customers in choosing the perfect phone and plan for their

lifestyle.

. Troubleshot cell phone issues for customers.

Food Lion, Raeford, NC

February 2004 - August 2007

Sales Associate

. Provided excellent customer service by assisting customers with needs.

. Cashiered and bagged grocery transactions.

. Assisted co-workers with miscellaneous tasks when needed.

Sandhills Community College, Raeford, NC

June 2006 - August 2006

Receptionist

. Answered telephone calls from perspective students and directed them

to the appropriate department.

. Assisted teachers with paperwork.

. Helped manage and operate the computer lab.

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