Customer Service Quality

Gilbert Moran

***** ***** *****, ** ****, TX ****6

Phone: 915-***-****

Email: ******@***.**.***

OBJECTIVE: Distribution Warehouse/Logistics

QUALIFICATIONS

I have fifteen years of experience in Logistics, six years in

automotive manufacturing and seven years in medical device as

Production Supervisor, managing and directing various programs.

Experienced in organizing and scheduling personnel, accomplishing

multiple tasks with a short suspense. Evaluate performance, reward and

discipline associates, address complaints and resolve problems.

Enforce company policies, train new personnel, directly involved in

hiring of production personnel.

EDUCATION/MILITARY

Technician in Logistics/Inventory Mgt. - 15 years/Secret Clearance

United States Air Force - Jun 81 - Sep 96 / Honorable Discharge

Community College of the Air Force - 30 Semester Hours

American Management Association Certification for Managers 180hrs

Areas of Knowledge

Lean manufacturing tools - 5S, Visual Management, Standard Work, Flow

Design, Value Stream Mapping and 5 Why Problem Solving

KPI's - Safety, Quality, Productivity, Delivery, Inventory and

Cost

Ergonomics- JIT/Kanban QS / ISO 9000 Internal Auditor - Quality

tools (SPC,

PPAP, FMEA) - GMP's, MSDS, EH&S, Total Quality Mgt., FIFO

Familiar with MS Office products

EMPLOYMENT

Jan 03- Mar 10 Production Supervisor - Cardinal Health/CareFusion

Oversee Ampoule lines, Assembly and Packaging areas of

manufacturing operations, ensure activities are performed in

compliance with SOP's and organization policy and procedures.

Involved in validations on new and existing

equipment/products. Ensure SOP's are updated and all

processes are performed in compliance with GMP's, SOP, and

OSHA requirements. Interface with scheduling personnel to

meet production forecast requirements and to trouble-shoot

capacity constraints. Inform Manager of production

issues/equipment problems. Perform Low Heat Sterilization

process, ensure timely completion of documentation to

accurately report on yield and materials used. Also, schedule

formulation of solutions in order to allow the verification

process to be completed with the lab and microbiology.

Resolve non-conformances quickly with an effective corrective

action. Interact with Engineering/Maintenance, coordinate

with QA on any suspect material and also verify maintenance

changes or adjustments prior to restart of production. Assist

in the inventory of raw materials, WIP, and finish goods.

5S/SMED implementation. Oversee approximately 75 - 80

associates.

Mar 02- Jan 03 Production Supervisor - Therm-O-Link

Perform line checks on equipment to ensure compliance of

product being produced on extrusion lines with

caliper/micrometer. Ensure multi-wire machine is drawing wire

within specification CMA/Elongation and bunchers are

producing wire within the CMA with appropriate tension being

applied. Also trained as a multi-wire draw and buncher

operator, verify first piece inspection, production reports,

downtime is being reported accurately. Resolve quality

issues, prioritize maintenance repairs/workorders.

Responsible for enforcing company policies, planning and

assigning work assignments, performance evaluations, address

complaints and resolve problems (HR duties). Communicate all

issues/problems with other supervisors and management.

Jun 01- Mar 02 Production Supervisor - Foamex International

Accountable for labor hours of department personnel

(permanent or temporary). Maintain safety, quality and

production reports and ensure information is reported in an

accurate manner. Enforce safety practices to minimize

accidents. Approximately 23 associates are assigned to

include maintenance, quality and production personnel.

Responsible for scheduling production, monitoring quality,

and conduct inventory of raw materials and finished goods.

Make daily operating decisions regarding work schedules in

support of production plans. Communicate with production

personnel any changes/adjustments made to the schedule.

Responsible for management and utilization of equipment and

materials in facility. Segregate all out of spec/suspect

products and raw materials. Stop any process for safety or

quality concerns.

Sep 98-May-01 Production Supervisor - UTA/Lear Corp.

Manage day to day operations consisting of continuous

improvement with regard to safety, cost, quality,

productivity and training. Oversee the manufacture of

automotive components with 38 injection molding machines.

Schedule and organize other supervisors and leads (15

associates per shift), distribute assignments equally between

shifts. Ensure customer requirements are being delivered in

accordance with KANBAN system (JIT), manufacture orders,

forecast raw materials, schedule mold/material changes,

reduce waste (cycle times). Follow-up with Tool Room on

priority molds in work and schedule into production.

Interface with Maintenance personnel on equipment in work and

advise Engineering of processing problems and capacity

issues. Coordinate with Quality Assurance to ensure parts are

being manufactured to specification, utilize 8D process to

determine root cause on errors. Schedule Production personnel

set-up techs, material handlers, quality auditors, machine

operators as requirements dictate. Fill in as Production

Manager in the absence of the Production Mgr.

Feb 98-Sep 98 Team Leader, Lead Shipper - ELCOM

While in production control warehouse in shipping

environment, managed personnel, controlled invoices, bill of

lading, and scheduled full trailer loads to meet production

output for daily and weekly shipments. Utilized 8D process to

determine and correct root cause. Coordinate with Quality

Assurance (QA) to ensure parts are being manufactured to

specification.

Jun 81-Sep 96 Warehouse Supervisor, Inventory Management, United

States Air Force

Manage day to day operations safety, productivity and

training and development of personnel to meet short and long

term goals. Able to effectively communicate with all levels

of the organization. Supervise and evaluate personnel,

trouble shoot all discrepancies.

Experience with establishing inventory schedule and

conducting a complete or sample inventory in warehouse or on

equipment. Responsible for receiving property, inspect/in-

check and warehouse accordingly. Process customer request,

research and problem solve all discrepancy conditions.

Recommend policy changes, coordinate property shipments and

analyze management reports for effectiveness. Managed manning

requirements of Logistics personnel. Directly involved in the

set up of warehouse operation, the relocation and

accountability of property valued at approximately $2.3

million. Briefed dollar value on inventory adjustments made

for the month and funding situation. Follow-up with

item/system managers at depot level on first article testing,

part number interchangeability and status availability.

Familiar with MICAP, Equipment Management, Customer Service,

Inventory Procedures in SBSS, DLR (Depot Level Repair), R&R

(Remove and Replace), DIFM (due-in from maintenance), TIN

(turn-in), and Issues.

Contact this candidate