Customer Service Quality Control

Yisell A. Reyes

*** ******** ******, ********* *******, FL 32701

321-***-****

********@*****.***

CUSTOMER SERVICE PROFESSIONAL

A position with a company that will utilize previous experience and

skills to meet business objectives and support commitments to

customer service, employee development, and continuous improvement.

Profile Selected to train new hires. Proven ability as

leader.

Possess solid computer skills.

Effective team player and leader.

Ability to train, motivate, and supervise

customer service employees.

A team player, acknowledged as "Employee of the

month."

Handle difficult customer needs and soothe

difficult customers.

Reviewed, investigated, and resolved customer

issues. Provided timely solutions and

information.

Maintained highest levels of customer service.

Provide effective and timely resolution of a

range of customer inquiries

Strike a positive and cooperative tone with

both customers and coworkers

Complete ongoing training to stay abreast of

product, service and policy changes

Synopsis of I am able to use automated information systems

Achievements to analyze the customers situation

Have empathy for the customers situation.

Is willing to build a long-term relationship

with the customer.

Have a "thick skin" and am able to handle

complaints, even when handling unpleasant

customers.

Works accurate and with eye for detail

Have intimate knowledge of the customers

needs.

Employment MSC Optimal care, Lake Mary, Fl 2006 -

Present

Customer Service Intake Dept Team

Leader

Team Lead Intake Department for 2 years

and currently.

Supported Managers and Supervisors

Handled a high influx of inbound calls

within a dynamic call center for

Workers Compensation Clients.

Maintain quality control/satisfaction

records, constantly seeking new ways to

improve customer service.

MHNet, Casselberry, FL 2006

-2002

Customer Service Rep

Demonstrate best judgment in the

setting up appts for mental health.

Calm angry callers, repair trust,

locate resources for problem resolution

and design best-option solutions

Officially commended for initiative,

enthusiasm, tenacity, persuasiveness,

intense customer focus and

dependability in performance

evaluations.

Education Monroe College, Bronx,NY 1999

References Furnished Upon Request

Contact this candidate