Technician Quality Assurance
Resume:
LEROY M DALE
Chester Virginia 23836
***********@*****.***
Objective
Opportunity to expand and grow as a Telecommunications Administrator
that will further enhance my skills and expose me to new and changing
technologies allowing for
advancement and growth with a progressive industry leader.
Information Technology Certifications
. A+ July 2009
. Network+ August 2009
. Microsoft Certified Professional (MCP) October 2009
. Microsoft Certified Systems Administrator (MCSA) April 2010
. Certified Cisco Entry Network Technician (CCENT) August 2010
Summary of Skills and Qualifications
. T1 / D.A.C.S. / Sonet
. TCP/IP protocol
. Document management
. Vendor/Client relations
. Implement VoIP solutions
. Strong customer interface skills
. Excellent network trouble-
shooting skills of network
Topologies and protocols, Cisco router/switch administration
. Provide technical guidance and
Support to other IT specialist
. Coordinate new installation of
telephone and computer systems
. Identify, manage and analyze/
troubleshoot services on the
WAN/LAN
. Installing and Managing Server 2003/Windows client O S.
. Financial interoffice billing
support tasks monthly.
Experience
Pomeroy (I.T. Solutions)
Technician 1 Cleveland, Ohio 2010-present
. Manage on-site customer upgrades providing for removal of
legacy equipment. Installation and reconfiguration of new
cabling, hardware, and software. Isolate source problems
between hardware equipment, system software and application
programs. Load and configure software for connectivity to
the WAN/LAN, workstations, servers and other Information
Technology Architecture.
. Provide technical guidance to customer, assuring all
transactions are successful. Utilize quality assurance
design specifications to confirm network operations are
within parameters.
Howard Trucking Newport, Arkansas 2005-2008
System Administrator
. Primary network administrator and technical advisor for all
aspects of IT efforts to include project management,
responsible for system administration duties of a Operating
System upgrade from Windows 98 to Windows XP after
considering Oracle and Norvell platforms
. Analyze service interruption issues, refer trouble ticket and
track same to assure minimal down time.
. Aligned departments increased inter-office communications and
data sharing. Creating cost effective cross utilization of
office telephone,
Fax machines and non-user specific equipment.
Roy Dale Trucking Cleveland, Ohio 2003 -2005
Over the Road Driver
. Coordinate and schedule pick-up and delivery of general
freight nationwide meeting customer expectations.
AT&T Denver, Colorado 1986-2002
Communication Technician
. Perform Wide Area Network (WAN) and Local Area Network
(LAN) testing, problem analysis utilizing remote system
applications. Digital Transmission Test Systems (DSTS),
correcting T1.5 outage/impairments. Utilize (SARTS) for
DS0's.
. Provide technical support to Vendors and the Local Exchange
Company (LEC). Coordinating customer / vendor exchanges.
. Analyze trouble ticket from customer on facility
impairments, work through trouble until resolved. Test,
isolate, refer to appropriate entity, escalate if needed,
and restore service back to customer. Services rendered in
the AT&T Denver RNOC.
. Utilize interpersonal communication skills to escalate or
refer trouble to appropriate entity to ensure a timely
resolution of the
reported service interruption. Services include Frame
relay, Sonet, D.A.C.S, LAN/WAN facilities.
NASA (Singer Link) Houston, Texas 1985-1986
Space Shuttle Maintenance Technician Secret
. Provide all aspects of maintenance on the Space Shuttle
Simulators both motion and fixed based, including cable
installation software updates and servicing line
replaceable units (LRU's).
GTE (Lenkurt) El Paso, Texas 1984-1985
Technician
. Component level repair of telecommunication ds0 channel
units.
Military
USAF 1979-1983
Avionic Sensor Technician Secret
. A-10 aircraft avionics support, laser target receiver (PAVE
PENNY).
. F-4(e) aircraft avionics support, laser target designator /
receiver (PAVE SPIKE).
Education
TechSkills, LLC Independence, Ohio May 2009
- August 2010
Information Technology Systems Administrator Program
Microsoft Word Certificate
Career Driving and Learning Center Akron, Ohio
Certificate
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