Quality Assurance Customer Service
Resume:
Objective
To obtain a position that will enable me to use my strong organizational
skills, work experience, and ability to problem solve.
Technical Skills/Certifications
Certified in Microsoft Word 1-3, Microsoft Excel 1-3, and Windows XP
through New Horizons Learning Center.
Certified Quality Improvement Associate with American Society of Quality.
Certified Tissue Bank Specialist with American Association of Tissue
Banks.
Completion certificate for Effective Business Writing course through Santa
Fe Community College, Center for Business.
Strong interpersonal, organizational, verbal, and written communication
skills.
Ability to consistently type a minimum of 55 WPM with nine years
experience in Data Entry.
Nine years experience with company system and web-based medical, quality,
and manufacturing software databases.
Proficient in all Microsoft Office Suite programs.
Working knowledge of legal documents affecting title to real property and
methods by which they are recorded, liens, encumbrances and circumstances
that affect title to real property.
Experience
. Red Vision Systems Gainesville, FL
05/2010-08/2010
. Search and Support Coordinator Ending annual salary:
20,000.00
. I conducted title searches for real estate properties upon
customer request. The duties for this position included:
creating orders in the database, searching and reviewing
applicable deeds, mortgages, taxes, property appraisals, PLAT
maps, Home and Condo Owners associations, Lien's, and many
other legal documents that were required to fill an order.
Completing all orders within the required time allotted.
. Reason for leaving: I relocated to another city.
. RTI Biologics-Tutogen Medical (Merger) Alachua, FL
01/2008-03/2010
. Complaints Coordinator, Quality Systems Specialist Ending annual
salary: 48,000.00
. The duties of this position are the same from the previous
position held with Tutogen Medical, Inc. Regeneration
Technologies and Tutogen Medical merged to form RTI Biologics
in January of 2008 and although my job title changed my
duties remained the same under the new company.
. Reason for leaving: I resigned from the company to go back to school.
. Tutogen Medical, Inc. Alachua, FL
07/2007-01/2008
. Sr. Compliance Specialist Ending annual salary:
36,000.00
. I coordinated the initiation, investigation, and closure of
product Complaints, Non Conformance Reporting (NCR),
Corrective Action and Preventative Action (CAPA), and Donor
QA functions throughout all divisions of the company. I
ensured that all investigations were conducted per procedural
requirements and within a timely manner. Ensured compliance
with all state, federal and international regulations as well
as ISO and AATB standards for which activities were
performed. I offered assistance, when applicable, to the
company Medical Director in reviewing confidential patient
medical records. Participation in regulatory, ISO, AATB, and
Internal audits by providing requested Quality Assurance
documentation. I led and participated in several projects
involving the launch of company software programs and process
and product improvement teams.
. Reason for leaving: Tutogen Medical merged with Regeneration
Technologies to become RTI Biologics. I transitioned into the new
company while maintaining the same job duties.
. Regeneration Technologies Alachua, Fl
09/2002-07/2007
. Quality Assurance/Manufacturing Records Specialist Ending annual
salary: 29,000.00
. The duties of this position included but were not limited to
pulling, filing, transcription, maintenance, and Quality
Assurance review and release of Manufacturing and Medical
Records. This was conducted to ensure that final product
could be shipped with the confidence that all quality
requirements were met. I was also responsible for data entry
into the operations software database, office ordering,
process and product improvement projects, pulling reports
from the database for management reviews, maintaining
tracking and trending spreadsheets, PowerPoint presentations,
providing internal and external customer service, assisting
in internal and external audits, training new employees, and
conducting interviews.
. Reason for leaving: Received a job offer from Tutogen
Medical, Inc. that would advance me in my career.
Education
. Santa Fe High School Alachua,FL HS Diploma 1996-
2000
. Santa Fe Community College Gainesville, FL Dual enrolled
Sr. year 1999-2000
References
. Austin Kirstein Alachua, FL RTI Biologics
. Amy Williams Alachua, FL Red Vision Systems
. Amity Farina Alachua, FL Dr. Daylene Ripley
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