Quality Assurance Control
Resume:
Maneka L. Washington
Quality Control Analyst
*** ****** *****, *********, ** 76002
***********@*****.***
Summary
Experienced Quality Assurance Analyst experience in the automotive manufacturing and financial
industries. Able to work independently as well as in a team. Detail oriented individual with leadership and
problem-solving skills. Dedicated to developing and motivating employees in reaching goals and assisting
in maintaining high quality standards and continuous improvement.
Education and Professional Development
Milwaukee Area Technical College
A.A.S. Management Development (Business and Human Resource Management),
September 2008- graduated May 2010
Six Sigma Certificate, expected graduation date, May 2011
Solomon Juneau Business High School, June 1999
Professional Experience
Delphi Automotive Systems
Oak Creek, WI (June 2006-June 2008)
Quality Control Analyst
Developing and conducting audit programs, leading corrective action processes, maintaining quality
control standards for inspection of raw materials, equipment and software evaluations, maintained
inspection records and produced quality reports, conduct first article inspections and testing activities,
review returns and warranty products, controlled non- conforming and hazardous materials, ensure
conformances, conduct hazardous materials and environmental testing activities, ensure compliance with
quality, safety and OSHA regulations, monitoring and auditing the production processes, working closely
with production, assist in providing training plans, assist in maintaining a safe and healthy working
environment.
Metavante Financial Services
Milwaukee, WI (December 2004 – January 2005)
Quality Control (Billing Research Specialist)
Monitor and audit customer phone calls for quality, inbound and outbound customer support to resolve
bill payment issues and other bill payment discrepancies, research missing funds for customers, and
handle bank to business issues for customers.
John Hancock Financial Services
Milwaukee, WI (June 2002-August 2004)
Issue Technician
Receiving inbound and outbound customer and agent support, order medical records, medical exams, and
telephone interviews for the decision making of potential life insurance policyholders. Resolving
customer issues and discrepancies, proofreading and auditing completed insurance policies, review and
set policies up for issue or decline, daily balancing of paid premiums.
Skills and Training
ISO 90001 and 14000
Training in OSHA
Team building and Problem Solving
Leadership
Solder repair training and inspection
Experienced with HIPAA regulations
Solder Training
Microsoft Office (Excel, Word, Power Point, Access)
Project Management
Customer Service
Quality Assurance Training and Management
References- Available Upon Request
Contact this candidate