Customer Service Administrative Assistant

Location:

Posted:

October 12, 2010

Sylvia M. Esqueda

CAREER OBJECTIVE

Seeking a challenging position at a growth oriented company, which will allow me to both further utilize

my skills and acquire new abilities

QUALIFICATIONS

• Highly motivated, team oriented professional with sixteen years of experience in the

administrative assistant/customer service field

• Able to quickly adapt to numerous situations, problem solver and excellent customer relations.

• Proficient in all phases of organizing and coordinating projects, and meeting deadlines.

EMPLOYMENT HISTORY

Mervyns West Covina, Ca August 2004 December 2008

Human Resource Assistant/Customer Service Assisted the Human Resources Manage in all day to day

•

administrative functions, answer telephone, screen and direct calls, calling and setting up interview,

conducted orientation for new hires, receiving, sorting and distributing incoming mail, maintain personal

files, opening and closing register

Law Office of Lovich and Issac Los Angeles, Ca April, 1998 August, 2004

Legal Secretary Insurance Defendant Assist two senior attorneys in managing and maintaining calendar

•

for cases, compose correspondence and prepare/file responsive pleadings and legal documents, taking files

updated, handle heavy volume of telephone inquiries.

Receptionist answer telephones, screen and direct calls; take and relay messages; receive, sort mail and

•

distributing incoming mail; sort faxes; schedule appointment; maintain appointment daily manually or

electronically; general administrative and clerical support organize meetings; creating new files in system,

delivered files to attorneys, and assist secretary as needed (compose correspondence and prepare pleading)

Law Office of Fensten and Gelber Los Angeles, CA April, 1993 April, 1998

Legal Secretary Worker Comp Assist attorneys in managing and maintaining calendar for cases, taking

•

files updated, compose correspondence and prepare/file responsive pleadings and legal documents, handle

heavy volume of telephone inquiries, answer telephones, schedule and organize meetings; updating

clients(plaintiff)by telephone or correspondence and comminuting with insurance company’s

RELEVANT SKILLS

• Fluent in Spanish

• Proficient in Microsoft Word, Excel, Power Point, Publisher, Outlook, Legal Solutions and

Abacus

• Excellent interpersonal skills, and office etiquette

• Customer service orientation, Attention to detail and accuracy

*References furnished upon request*