Customer Service Sales

*** ************* ***** 908-***-****

Terrace E-mail

Easton, PA 18042 tamileemartin@yahoo

.com

Tamara Martin

Objective To secure a position that will lead to a lasting

working relationship as a Health Information Coder.

Education 1993 - 1997 Somerville High School Somerville, NJ

General Curriculum

1997 - 1999 The Cittone Institute Edison, NJ

Computer Administration

Microsoft Word, Excel, Power-point, Access

Business Administration, (Accounting- 1 and 2,

Business Math, Business Correspondence, Office

Procedures)

2009-2010 Washington On

Line Learning Institute

Medical Coding & Billing

Medical Terminology

Anatomy & Physiology

Medical Health Insurance & Reimbursement

Medical Coding (ICD-9-CM, HCPCS, CPT)

Professional 2008-2010 CIGNA Group Insurance

experience Group Sales Associate

Bethlehem, PA

Group Claims Associate

Enter claimant medical and demographic data

Processing Overpayment Refunds

Coordinating Disability Information

Reviewed Claims for Correct ICD-9/CPT coding

Create, distribute, and track Overpayment files

2006 - 2008 Infineon Technologies Industrial

Power, Inc Lebanon, NJ

Inside Sales Representative

Maintain Sales Mangers Accounts

Enter all customer purchase orders

Provide price and delivery quotes to customers

Answer all incoming customer calls

Ensure on time deliveries to customers

Expedite Customer Orders

Provide Shipping reports to Sales Manager

2004 - 2006 Franklin Pharma Services

Somerville, NJ

Institutional Patient Assistance Coordinator

Maintain Excel spreadsheets for monthly reports

Counsel Facilities and Institutions on available

service programs

Review and approve/reject all patient program

applications for correct diagnosis/medication

correlation.

Trouble shoot program issues

Perform data entry

Validate Licensed practitioners

HIPPA trained

2000 - 2003 Franklin Pharma Services

Somerville, NJ

Customer Service Administrator

. Perform data entry and multiple clerical tasks.

. Review patient applications for eligibility of

programs

. Assist in the training of new Associates

. Quality control regarding applications with

incorrect data

. Archive and track all forms from physicians and

patients

. Perform multiple clerical tasks as needed

. Field incoming calls in a call center environment

1999 - 2000 Prudential

Securities Bridgewater, NJ Client

Services Representative

. Trouble shooting client accounts to ensure

consistency

. Provide customer assistance on account information.

. Assist Financial Advisors in various projects

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