Customer Service Manager

Patty Free

**** ***** ****

Carmichael, CA *****

Cell: 916-***-****

Email: *********@*****.***

QUALIFICATIONS:

. Work well without supervision.

. Ability to prioritize and remain focused on the essence of an issue.

. Excellent with customer support services.

. Skilled at learning new concepts quickly while working well under

pressure.

EXPERIENCE:

2005-Present Pisor Industries

Carmichael, CA

Office Manager/ HR Assistant

. Managed and maintained every aspect of the business including hiring,

customer service, and . the

employees

. Managed vendor and customer accounts

. Managed financial departments with responsibility for budgets,

forecasting, payroll, accounts payable

. and receivables.

. Provide telephone support.

. Managed payroll and benefit functions for 40 employees.

2001-2005 Contemporary Solutions

Market Research Consultant

. Provide necessary accomplishments in telephone interviews for a

range of surveys reliant on consumer requirements.

. Led market studies to get college professors near and convert into

new technology schemes.

. Worked out analytical data from national survey reports which

identified professor's purchase objectives for Higher Education

Publishing.

. Supplied current market information to Higher Education Editor's,

regarding press releases and promotions for new products.

. Formulated and presented brief reports to the Publishers with

potential recommendations for further marketing activities.

1995-2001 Addison Wesley Longman Publishing

Senior Sales Consultant

. Responsible for selling of "hard side" (Math, Computer Science,

Economics, Business and Engineering) textbooks to higher education

professors.

. Demonstrated accompanying computer products for these titles.

. Responsible for 5 person team and 5 million dollar territory.

Responsibilities included recruiting, training, and setting goals

for the team.

. Instrumental in signing a multi-million dollar Calculus text out of

UC San Diego.

. Arranged several math workshops for San Diego/ Los Angeles area

professors. These workshops consisted of generating several

speakers, arranging lodging and meals for 300 to 500 professors.

. In 1998, 8.4 % increase over territory base

. In 1997, 22.9% increase over territory base, resulting in "Team of

the Year" award.

EDUCATION:

University of Redlands, Redlands, CA

Bachelor of Science, Business and Management

.

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