Customer Service Sales Manager
Resume:
Daniel J. Martinez
Chicago IL 60617
******@*********.***
Objective: I want to seek new challenges in a growth oriented business
environment; where my diverse skills
and experience may be of value to your company.
Summary of Qualifications
. Dependable, Longevity, Versatile, experienced and hard working in
various fields.
. Bilingual-fluent in English...Intermediate Spanish.
. Varied Customer Service experiences in Government, Corporate and Non-
Profit organizations.
. Several awards received for Business Management & Customer Service
provided in last position held.
Experience
. Ten plus years in the Purchasing/procurement of products and or
services at the CBOT* (last job).
. 15 + years experience in Mailroom/Office Services for Government and
various corporations,
. 20 + total years in Customer-Member Services/Facilities Planning with
building's management.
. 10 + years training in Offset/Web based printing, Xerox Copy Clerk,
bindery and Shipping & Receiving.
Communication
. Proven ability to communicate effectively in stressful, sensitive,
situations daily with vendors, members,
teachers, students, lawyers, clients, customers or co-workers via
phone coverage or orally one on one.
. Audit diffuse problems or conflicts regarding pricing, transportation,
destination, dates, returns, etc, with preliminary and follow up phone
work. Data entry work as required
. Experienced in Microsoft Excel, Word, Outlook, SmartStream, and
PeopleSoft commensurate with duties for Purchase Orders, Facilities
Planning Shipping/Receiving, and Inventory and Customer Service
management
. Internet and phone research for potential clients, price quotes bids,
products and services; as well as initiate,
coordinate and approve office moves, repairs, deliveries and
services needed via the building management.
Supervision
. Provided management and leadership for a team of 3 effectively,
resulting in a cost effective employee store.
. Supervised and instructed a crew of 2, in daily mailroom activities,
in the absence of the Supervisor.
EMPLOYMENT HISTORY
. Chicago Board of Trade*: Staff Assistant II / Sr. Purchasing
Coordinator...Chicago (last employer)
. Beermann, Swerdlove LLP: Office-Law Clerk...Chicago
. US Postal Service: Postal Clerk NTE...Chicago
. CPS/ Board of Education: Sr. Multi-Lithe Operator Gr.5 / Pr. Store
Keeper Gr. 9 Chicago
. TransAmerica Corp: Assistant Supervisor/Mailroom...Chicago
. Gillette Co: Employee Sales Manager...Chicago (first employer)
EDUCATION Mount Carmel HS Graduate - Chicago
Business Admin/Econ, Communication Arts &
General Studies.
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