Project Manager Customer Service
Resume:
Richard Fox
**b Sunshine Drive, Hudson, NH *****
*****************@*****.***
Summary More than 10 years Management experience in diverse
institutions, with a proven track record of productivity,
quality, and integrity. An energetic team leader able to
communicate and interact effectively with all levels of an
organization. Strong strategic thinker and team builder.
Areas of . Project Management
Expertise . New Process Development
. Sales Management
. Business Turnaround
. Customer Relations
. Team Building
Experience American Tower Corporation.
2005-2009
Project Manager, Massachusetts
Identified to be a leader in the new project manager model
of American Tower following the recent company merge.
Responsible for the productivity, deliverables and cycle
times for the Telecom infrastructure in Texas, Louisiana,
Oklahoma, Arkansas and Mississippi.
Develop, implement and monitor the performance of
internal collocation team related processes, programs and
procedures.
Reduced cycle times dramatically by improving
processes such as the Virtual paperless system.
Serve as a primary contact within all departments
including, Engineering, Land Management, Operations as
well as Sales and Marketing.
Resolve Customer issues quickly and accurately with
the highest degree of customer service.
Jaguar Motor
Group.
2002-2005
Finance and Sales Manager, Massachusetts
Selected after a short period of time for promotion from
Sales to the sole Finance and Sales Managers for the
biggest Jaguar dealership in New England.
Achieved the top selling Jaguar dealership for New
England in my first month of management.
Developed a Team ethic to increase sales and morale.
Initiated and Internet sales system for ease of the
consumer.
Scored the highest rating on the customer service
survey in the history of the dealership
LUCENT TECHNOLOGIES
2000-2002
Project Manager, Europe, Middle East and Africa
Designed and managed Lucent's laboratory in the London
office, on time and within budget.
Responsible for designing and building of the Laboratory
to show the company's product line as well as supplying a
development area for Lucent engineers.
Initially employed as an Optical Engineer I was
quickly identified for promotion to Project Manager.
Established the laboratory as central training point
for all engineers.
Initiated a new process for a single point of contact
for the roll out of test equipment EMEA wide.
Created a sales and promotion tactic with a build to
suit environment for customers both internal and external.
MARCONI COMMUNICATIONS
1998-2000
Fiber Optic Engineer, United Kingdom
Lead Engineer for a United Kingdom wide AT &T project to
test all major switches for higher than normal errors and
replace fiber to give passing results.
Managed a five man team around the U.K, Europe and USA to
establish and test fiber optic links from London to Paris
and New York. Responsible for ensuring all links and
equipment were set up on time and within all
specification.
BRITISH
ARMY
1987-1998
Telecommunications Engineer
Planned and managed all Squadron
communications Worldwide.
A Telecommunications expert who lead
teams throughout the world often in
Combat situations.
Qualifications
Bachelor of Business Management
Sixth Sigma
Yellow Belt Certified
Project Management Institute Modules:-
Management
Cost Management
Team Leadership
Project Management tools and techniques
Skills
Fully PC efficient in all Microsoft
applications
Combat Medic Certified
Excellent public speaker and presenter
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