Software Active Directory
Resume:
Emmanuel Opoku-Gyimah
Rd
Tempe, AZ 85283
********@*****.***
Summary of Qualifications:
. 3 years of experience in multi-platform Implementation, Administration
and Configuration of LAN and WAN technologies, and network security
solutions.
. Very well organized with excellent ability to work in high stress
environments and efficiently meet deadlines.
. Self motivated with very sharp learning curve, ability to work very
efficiently in independent and group projects.
Technical Skills:
Troubleshooting, research, diagnose, document and resolve
technical issues surrounding Windows NT, Windows 2000 Professional, MS
Office, e-mail, Internet connections and hardware/peripherals. Windows
2000/2003 Active Directory
Professional Experience:
MDS Communication Corporation - IT Support Technician August 2010
- September 2010
. Troubleshoot IT Issues e.g Hardware and software
. Assist Remote Access Users using SSL VPN to do install and
troubleshoot
. Network Inventory and creating Weekly Reports
. Performed network administration functions, set up network user
accounts/permissions, reset passwords, and administered group policies
via DRA and Active Directory.
Wells Fargo & Co. via Randstad Staffing North America - System
Analyst April 2008 - August 2010
. Assisted in the installation and updating of software, as well as the
setup and troubleshooting of all equipment.
. Expertly installed, configured, monitored and troubleshot PC's and
related hardware on all OS platforms
. Resolved Windows related issues, Internet Explorer issues and other PC
software related issues
. Processing and distributing Mainframe (AS400) financial data
information from Wachovia to Wells Fargo accounts to ensure proper
communication and parameters are setup correctly.
. Responsible for the creating, tracking, and retaining the usage of all
digital certificates and encryption keys. Issued for business
customers and to Wells Fargo from the customer, to allow
communications in-between databases.
. Provide technical support to customers over the phone
. Database migration from Wachovia to Wells Fargo Bank
Horizon Solutions - IT Specialist Associate, Rochester, NY
6/2007-1/2008
. Assisted about 200 employees as well as the Managers pc issues.
. Image Laptops as well Desktop computers.
. Installed, maintained and supported all servers within the network.
. Performed upgrades, installation of software and drivers and
essential desktop troubleshooting.
. Responds to client inquiries concerning systems operation and
diagnoses system hardware, software, and operator problems.
. Experience working with Citrix ICA Applications
. Working knowledge of Visual Basic, HTML, and Lotus Notes
. Experience with remote computing technologies including dial-up and
VPN.
Greece School District- PC Maintenance - Co-op, Rochester, NY - 11/2006
-5/23/2007
. Troubleshoot hardware and software issues at the school district.
. Re-stock computer accessories in swap shop.
. Used Novell Email System to communicate with Teachers.
. Set up desktop computers and projectors through out the school
districts.
Education:
> Rochester Institute of Technology Rochester, NY - May,
2007
. B.S. Management Information Systems.
Suffolk County Community College Selden, NY
- August 2004
. Associate of Applied Science in Computer Technology
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