Customer Service Sales
Resume:
Dawn Fredman
Pflugerville, TX 78660
****.*******@*****.***
Experience
May 2010 - August 2010 Call Center Agent
Sitel 3001 SE Frank Phillips Blvd., Bartlesville, OK 74006
Answer inbound calls and assist customers who have particular inquiries or
questions. Provide individualized customer service of high-standard
professional level. Build the interest of customers in the products and
services offered by the organization. Update the existing database with any
modifications or changes and the present status of the customers or
prospective customers. Provide feedback regularly on the effectiveness and
soundness of policies and procedures of the customer service department.
Check lines and categorize problems and issues of the customers. Determine
problems or issues in queries or complaints handling nature and proposing
solutions for Enhancements.
October 2008 - February 2010 Catering Manager
McAlister's Deli 2330 SE Washington Blvd., Bartlesville, OK 74006
Confirmation of all details of catering orders including date, times, menu,
pricing, invoicing, location and room setup prior to catering function.
Solicitation of sales. Finalization of sales. Event organization.
Coordinate with management team on staffing. Oversight of in-house catering
orders. Communicate with management staff to ensure level of product in
restaurant does not significantly decrease due to catering schedule.
June 1997 - October 2008 Homemaker
March 1996 - June 1997 Accounts Receivable/Data Entry
Arkansas Democrat Gazette 210 W Main St., Little Rock, AR 63755
Set up and maintained accounts receivable files and other financial
records. Billing work. Processed cash receipts and handled credit balances.
Operated standard office equipment. Responded to questions and made calls
regarding overdue bills and billing problems. Reconciled and adjusted
accounts as appropriate; reconciled bank statements. Analyzed past due
accounts and initiated collection efforts verbally and in writing. Prepared
invoices for data processing. Prepared regular periodic and special
accounting reports.
May 1995 - March 1996 Receptionist
LSI Financial Group Little Rock, AR
Greet visitors and assists guests that are here for an appointment. Answer
written and verbal requests and inquiries for routine information,
receiving telephone and personal callers and routing them to the proper
employees. Take messages and provide to the appropriate employee . Receive
and distribute incoming and outgoing mail. Open, sort, and route mail.
Assist with bulk mailings. Compose and send routine acknowledgements or
selects simple form letters in response to routine inquiries. Set up and
maintain simple files. Assist in preparing and administering office
accounts and records. Enter, update, and retrieve information stored in
files and databases. Schedule and coordinate meetings and appointments.
Maintain office calendar. Gather material, obtain documents and background
information for reports and other purposes in accordance with specific
instructions. Ensure confidentiality of information. Directly provide
clerical support to the Human Resources Director. Compose documents, work
with excel, data entry, format and proof materials, prepare for meetings,
etc. Support office by using automated equipment such as facsimile
machines, personal or networked computers and printers, copy equipment,
voice messaging and electronic mail systems, and telephone equipment.
July 1987 - March 1995 Newspaper/Advertising Designer
Cashbook Journal 210 W Main St., Jackson, MO 63755
Ad design and production. Ad layout. Page layout. Proofreading of ads, news
copy and headlines. Take circulation orders. Special publishing projects
as assigned.
Education
1984 High School Diploma
Skills
Excellent verbal and written communicator
Great organizational skills
Good at on the spot problem solving and think on my feet
Enjoy deadline driven, fast paced work environment
Excellent customer service skills
Great at evaluating and fulfilling customer needs
Dawn Epps
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