Customer Service Manager

Location:

Posted:

October 12, 2010

Edward M. Rubio

Edward

Jupiter, Florida 33458 *********@***.*** Cell: 561-***-****

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CAM (Community Association Manager)

CPMS (Certified Property Management Specialist)

CPO (Certified Pool Operator)

REALTOR (Specializing in multi-unit marketing and sales)

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Areas of Expertise

Troubleshooting problems, complaint handling and resolution.

Enthusiastic motivator of staff and builder of team mentality.

Professional customer service and strong bad debt collection skills.

Professional salesmanship, strong closer and vast experience with leases.

Prioritizing time sensitive projects and time management.

Hands on experience regarding all aspects of tenant management, maintenance

and leasing large buildings, both commercial and residential.

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Professional Experience

USAirways -- Palm Beach International Airport

Customer Service Agent, 1984-1991, Customer Service Supervisor, 1991-2005

Promoted to Supervisor at PBIA after my attention to detail, customer service skills, and dedication to

changing the way we did business was recognized. Awarded Lead Ground Security Coordinator

which oversaw the B concourse before Homeland Security took over. Along with my team, credited

with turning my station into a constant leader in customer service and ON-TIME departures. Chaired

the Safety Committee for over 7 years which boasted a record of ZERO incidents.

Carimar Property Services LLC -- Lake Worth/Port St. Lucie/Ft. Pierce/ Tampa

Owner/Property Manager/ Maintenance, 1989 - Present

Founded CPS with the goal of building a company with the business plan of providing every service

from the purchase to the sale of any type of investment real estate. Specializing in training

community sales staff in sales and marketing. In 2005, We turned our focus to training and

developing a property management and maintenance team that could roam the state with the aim of

stabilizing foreclosed and bank owned apartment buildings. Our commitment to present an

impression of excellence, both in community appearance and customer service and our ability to

lease-up a community along with our strategy of installing a pro-active preventive maintenance

program to minimize repair and replacement cost proved to be a highlight in our marketing

presentation. Creating and maintaining a positive and fun working experience as well as an efficient

and effective team has always been the cornerstone of my business style. I have recently turned

over the operation to my partner and serve strictly as a part time consultant.

** negotiate fluently in both English and Spanish**