Customer Service Manager
Resume:
Ray Haling
Rancho Cucamonga, California 91701
Email: *********@*******.***
Dear Sir or Madam:
The enclosed resume highlights my experience in communicating effectively
with the public including my most recent position with AT&T as a Directory
Operator. In that capacity, I assisted customers with escalated problems.
In earlier assignments as a Security Guard in secured facilities, I
exercised tact and diplomacy, as well as firmness when necessary, in
securing access to the buildings. My prior experience includes a position
as a Store Manager with responsibility for the profitability and overall
operation of the business including customer service, personnel, and
merchandising. Each of these positions requires a strong work ethic and
the ability to communicate effectively with diverse populations at all
levels.
AT&T has consolidated its offices in northern California and I am now
seeking a position in which I can use the skills and experience that I have
acquired. You will find me to be absolutely dependable and flexible; I am
accustomed to working various shifts and on-call assignments. I have a
proven record in working well both independently and as a cooperative team
member.
I would appreciate the opportunity to discuss my background in greater
detail in a personal interview.
Sincerely,
Ray Haling
Attachment
Ray Haling
10350 Baseline Road, #98
Rancho Cucamonga, California 91701
Email: *********@*******.***
SUMMARY
o Customer Service Specialist with diverse experience working
collaboratively with others.
o Background includes security and retail positions.
EMPLOYMENT
AT&T Van Nuys, CA April 1997 - December 2009.
Directory Assistance Operator - Provided customer service in response
to 411 calls.
. Researched escalated problems arising from customers' inaccurate or
incomplete information or elderly customers who were in need of
problem solving
GUARD SYSTEMS El Monte, CA January 1994 - April 1997.
Security Officer - Assigned to a secure facility; maintained access
control; issued identification badges and keys; performed foot patrol;
and monitored closed circuit televisions.
Assigned as Field Supervisor, overseeing and ensuring Security
Guards were at their assigned posts; contacted substitutes for
absentees (one-year assignment)
HUGHES TRAINING West Covina, CA February 1990 - April 1992.
Plant Protection Officer - Performed classified patrol; maintained
access control; issued identification badges and keys; and monitored
closed circuit television.
CIRCLE K Arcadia, CA August 1988 - January 1990.
Store Manager - Responsible for the profitability and all aspects of
the store.
Trained and supervised a staff and ensured a high level of customer
service
. Balanced cash and prepared bank deposits
. Ordered stock; priced and displayed merchandise
PERSONAL
Ability to travel.
References Furnished Upon Request
Contact this candidate