Customer Service High School
Resume:
Kimberly Phim
*******@*****.***
Objective: An opportunity to become involved in a progressive organization to build my professional career. I would
like to work in an environment that fosters growth and experience.
Experience: Over three years of customer service experience with passion for working with customers to establish
positive, productive, and long lasting relationships. Works well with others in a dynamic team environment, ability to
work well with minimal supervision, and offers great written and oral communication.
Education: 2000-2004 Greater Lowell Technical High School
Work History:
9/09-Present Zoll Medical Corporation Chelmsford, MADCA Coordinator
• Responsible for making 60-70 outbound calls to distributors as well as ZOLL’s customers regarding device
corrective action required for AED Plus Defibrillators
• Accountable for informing customers about the recall
• Provided clients with upgrading instructions and updated information via phone, email, postal mail and/or fax
• Managed calls alongside logging notes into Microsoft Access
• Researched for updated phone numbers and addresses for relocated businesses
• Followed up with customers to ensure and reach full customer satisfaction
2008-2009 Monster. Com Maynard, MA Universal Customer Service Rep
• Handled inbound calls from job seekers and employers for their Monster account, verified with PBT
• Assisted job seekers with profile, resetting passwords, resume, saved searches, and job searches using
Boolean Logic
• Walked employers on how to post jobs, find qualified candidates, reset passwords, create security questions,
purchase job posting, and resume search inventory
• Enable, disable, and deleted seeker/employer accounts upon request or fraud
• Notated/edited accounts using Karma and Siebel applications, used Oracle to send invoices
• Processed payments over the phone and sent authorization numbers to clients for confirmation
• Participated with overtime (60hrs) working on numerous projects such as site testing, text chatting, emails,
and making outbound calls
2004-2008 Plumchoice PC Services Billerica, MA Dispatch Agent
• Managed inbound calls from customers to schedule appointments for in-home installations
• Made outbound calls to 3rd party vendors for follow-up service
• Verified customer’s information and took product orders, payments, and scheduled delivery
• Created recall and service tickets for defective products
• Trained new employees with all above tasks
References: Available upon request.
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