Training Assistant

Debra Carlton

*** ******* **** ****, ***** Springs, NC 27540

919-***-**** (H) + 919-***-**** (C)

****.***@*******.***

Career Senior technical writer and curriculum development specializing in software

Focus development; contributing writer in executive biography, technology and human

interest.

Experienc Experienced in writing feature articles, short stories, biographies,

e Summary editorial pieces, press releases, software documentation, software training,

business process training, proposals, eLearning curricula and job aids.

Seasoned technical communicator with strong research, writing, project

management and organizational skills.

More than 25 years' experience in Fortune 100, start up and nonprofit

organizations.

Superior writing skills, adaptability, training delivery and team leadership.

Effective mentor to peers and junior team members.

Professio Training Development Analyst-Hill-Rom, Inc., Cary, NC 2009-2010

nal Actual job duties include:

Experienc Scheduling clinical and technical training for hundreds of

e medical and engineering professionals at more than 100

customer sites and corporate locations.

Defining requirements, documenting workflow, designing and

overseeing implementation of automated training management

system.

Write clinical workshop assessment worksheet and clinical

workshop recommendations template.

Writing scripts for and designing eLearning curricula for

nurse call software:

Design storyboard and content.

Write scripts, exercises, engagements and tests.

Assemble artwork and additional sound files.

Create .ppt files.

Send for narration.

Assimilate files.

Synchronize animation to audio.

Publish online learning (once complete, must be published to

site).

Research and report on LMS providers.

Set up and maintain test accounts.

Arrange for payment on accounts.

Updating technical and clinical training manuals.

Identify and provide resources for field trainers.

Document departmental procedures as they are defined.

Prepare weekly summary timesheet report for field trainers

(adding up their time and summarizing into two reports for

revenue recognition).

Scan original or faxed copies of student rosters and store

PDFs.

Write and prepare trainer on-boarding .ppts and binders.

Fulfilling orders for training materials from customer sites

and sales staff.

Senior Technical Writing Consultant-InfoPros, Inc., Durham, 2008-2009

NC

Perform research, writing, editing and publishing of software

training materials and documentation for:

Cormetech and Nan McKay-Developed Microsoft Word template for

documentation.

Hill-Rom-Wrote documentation and training materials for

hospital nurse call, patient safety, infant safety, wireless

locating and reporting systems. Validated user and

administrator procedures as second tier system tester.

ITT-Edited transcriptions of customer interviews.

Rackable-Researched and wrote server installation manual for

Chinese customer (written for translation).

Waukesha Electric Systems-Developed training for SAP rollout.

Senior Technical Writing Consultant-Systems Documentation, 2005-2007

Inc., Durham, NC

Performed research and writing of electronic documentation

for WebSphere Data Interchange and WebSphere Partner Gateway

products at IBM client.

Technical Writing Consultant-Insight Global, Inc., Cary, NC 2006

Performed research and writing of job aids and executive

communications for new project management program at Hanson

Aggregates client.

Instructional Assistant, CCI-Wake County Public Schools, 2001-2005

Holly Springs, NC

Instructional assistant in a self-contained,

cross-categorical level I classroom. Students range in age

from six years to nine years and present a variety of special

needs including autism, cerebral palsy, muscular dystrophy,

fetal alcohol syndrome, attention deficit/hyperactive

disorders, and auditory/visual processing disorders.

Responsibilities included teaching reading, phonics and

spelling, supervision of recess, media center time, and

planning/supervision of classroom art, computer and special

events.

Senior Technical Writing Consultant-Matrix Resources, Inc., 2001

Morrisville, NC

Contract writer to HiddenMind (now defunct).

Researched and wrote system administration manuscript for

wireless telecommunications personal digital assistant

software development platform.

Technical Writing Consultant-TekMark Consulting, Raleigh, NC 2000-2001

Contract senior technical writer to Fujitsu Network

Communications.

Establish documentation support position at Raleigh office

(primary technical publications team is in Richardson,

Texas).

Researched and wrote of end user guide and system

installation and administration guide. Research required

in-depth analysis of object oriented system requirements,

functional specifications and system design documentation.

Performed project management for documentation efforts,

including roll-up scheduling and production into master

project plan.

Validated user and administrator procedures as first tier

system tester.

Education B.A., English-Technical Writing, University of Central Florida, Orlando

Computer Arbortext . Articulate . DITA . Adobe FrameMaker . Microsoft Office Suite .

Skills Microsoft Groove . Microsoft Dynamics CRM . Adobe Acrobat . Lotus Smart Suite

. Document Control and Configuration Management Software . Internet Savvy

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