Customer Service Manager

Location:

Posted:

September 15, 2010

Melinda Lutz

Lodi, CA *****

*******.****@*****.***

EXPERIENCE

I am the operations manager. I oversee all the human resource functions for

my branch, schedule deliveries of materials such as pipe and other fire

sprinkler-related products, I work with the fabrication branch to make sure

the customers receive the material on time, and I track quotes and keep

inventory up-to-date. Product purchasing, customer sales and quote creation

all fall into my list of responsibilities as well. Mainly, I handle the day-

to-day operations of the branch.

2002 to 2005 - Target

I began as an overnight stocker, eventually becoming overnight supervisor.

It was a Level 3 position within the corporation. I oversaw the off-loading

of nightly incoming shipments, managing a staff of no less than 25

employees. We pulled stock from the backroom and filled shelves. At the

same time I worked with customers and handled cashiering when needed. In

between stocking and supervising, I was the shipping and receiving

supervisor, a Level 2 position. That entailed dealing with the receiving a

goods, working with vendors and processing outgoing stock.

1998 to 2002 - Shared Network Services

I began working with Shared Network Services, an Internet service provider,

as a data entry processor. Soon after that, I became the administrative

assistant for the customer service manager, dealing with payroll, bonuses

and other staffing issues. I managed the collections, ran the regulatory

department and handled the majority of incoming calls.

EDUCATION

American River Junior College, 1994-1996

University of the Pacific, 1996-1998

PROFICIENCY

Skilled in both Mac and PC operating systems. Experienced with MS Word,

Excel, Outlook, PowerPoint, most Web interfaces and have exceptional 10-key

skills. I am skilled in Hydra List, Mincron and SprintCad, as well as other

custom office software.