Quality Assurance Training

Kenneth C. Latka

**** **** **** ******. . *******, MI 48917 . 517-***-**** . email -

abjm98@r.postjobfree.com

An experienced air traffic professional with an extensive aviation and

staff/management background

. 33 years of air traffic experience. . Flight Service operating system's

national

. 19 years on call Controller in Charge (CIC) / program trainer and

developer.

Designated Lead Specialist (DLS) Supervisor AFSS. . 7 years

Training Specialist.

. 2 years Quality Assurance experience.

Professional Experience

Lockheed Martin / FAA Flight Service Lansing, MI 1987 - 2010

Level III Specialist / Quality Assurance Support

2008 - 2010

Quality Assurance Specialist

2007 - 2010*

. Responsible for processing and reporting Applicable Performance Levels

(APL) associated with Performance Measurements (PM).

. Assists the Operations Manager in the planning and directing of

facility operations that impact system users and customers.

. In charge of gathering, reporting and processing all aircraft accidents

and incidents, air traffic incidents, and requests for information in

accordance with Lockheed Martin and FAA directives (FAR's), orders, and

handbooks.

. Investigate problems and develop disposition and corrective actions,

dispositions and modifications.

. Ensure performance and quality products conform to established company

and regulatory standards.

. Recommend corrective actions, dispositions and modifications.

*On an as needed basis.

Cadre Instructor for National Flight Service Operating System (FS21)

2006 - 2007

. Developed national testing criteria for the FS21 system.

. Designed the FS21 hands-on national training course.

. Conducted national FS21 system classroom training for over 250

specialists.

. Assisted specialists and supervisors with FS21 and equipment related

problems.

. Acted as point of contact between operational personnel and

Transportation Security Systems (TSS) personnel.

. Tracked and reported problems with FS21 software and equipment to TSS.

Training Specialist / OASIS Support Functions Specialist

2001-2007

. Provided specialists with a comprehensive knowledge of appropriate FAA

air traffic control laws, rules, and regulations.

. Managed and implemented all software upgrades of the Operational and

Supportability Implementation System (OASIS).

. Responsible for tactical and strategic support of multiple program

areas such as Quality Assurance and Plans and Programs.

. Conducted ongoing classroom and refresher training, development and

instruction for 55 specialists.

. Developed and implemented new lesson plans and training procedures to

enhance controller performance.

. Managed facility graphics and transition of the system (OASIS)

database while performing system troubleshooting.

. Coordinated ongoing pilot meetings with Fixed Based Operators (FBO) at

airports and schools in Michigan.

. Periodically managed daily operations, scheduled staff assignments and

supervised staff.

. Provided back-up support to Quality Assurance Department.

Cadre Instructor for Oasis System 2004 -

2005

. Provided the testing and development of the OASIS system.

. Designed and developed the OASIS Hands-on training course.

. Conducted the OASIS system classroom training for 55 specialists.

. Assisted specialists and supervisors with OASIS and equipment related

problems.

. Documented and relayed problems with OASIS software and equipment to

system provider.

Lansing Automated Flight Service Station, Lansing, MI 1987

-2001

Detroit FSS, Detroit, MI 1985 -

1987

Air Traffic Control Specialist / Controller in Charge (CIC)

. Provided preflight, in-flight and emergency assistance to pilots on

request.

. Managed daily operations, scheduled staff assignments, and supervised

specialist's

. Worked with pilots face-to-face at their facilities and communicated

with pilots by phone and radio.

. Provided complete meteorological and aeronautical data and assistance

to pilots throughout their flights.

. Monitored and disseminated present and forecasted weather conditions

and interpreted all weather charts.

. Assisted in search and rescue plans and in-flight plan preparations

with mileages, headings, & navigational aids.

. Identified and forwarded radar-indicated thunderstorms and

precipitation patterns/locations/intensities.

. Coordinated departure, enroute and arrival services, instructing pilots

on ATC rules and procedures.

. Conducted ongoing pilot meetings with Fixed Based Operators (FBO) at

airports and at schools in Michigan.

Midway Air Traffic Control Tower, Chicago, IL 1982-1985

O'Hare Air Traffic Control Tower, Chicago, IL 1982

Air Traffic Control Specialist

. Provided sequencing and separation between landing and departing

aircraft in high density airports.

. Directed pilots with taxing and takeoff instructions and air traffic

clearances.

. Implemented a safe and orderly flow of overall air traffic.

. Maintained a comprehensive knowledge of the national FAA air traffic

rules and procedures.

Education

FAA Academy, Oklahoma City, OK- Quality Assurance Program

Administration - (2002)

FAA Academy, Oklahoma City, OK- Facility Instructor Training - (2001)

FAA Academy, Oklahoma City, OK- Air Traffic Facility Training

Administration - (2001)

FAA Academy, Oklahoma City, OK- Air Traffic Flight Service Station -

(1985-1986)

Correspondence Courses - numerous aviation and air traffic courses -

(1985- 2004)

Prairie State College, Chicago Heights, IL - business and aviation

courses- (1982)

U.S. Air Force Academy, Biloxi, MS - (1976-1980) completed training

and 4 years in the Air Force.

Richards H.S., Oak Lawn, IL - (1969-1973)

COMPUTER SKILLS

Macintosh OS, Windows NT and XP, Word, Excel, PowerPoint, Paint Shop

Pro,

Adobe Photo Shop Element.

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