Customer Service Software

Tafari D. Walker

*** ***** **** ******,

Kenilworth, NJ 07033

***.******@*****.***

Tel: 908-***-****

OBJECTIVE:

To obtain a position in Information Technology or related field

EDUCATION:

NEW JERSEY INSTITUTE OF TECHNOLOGY, College of Computing Sciences,

Newark, NJ

Bachelor of Science May 2010

Major: Information Systems Concentration: Networking

Cumulative G.P.A: 3.31

UNION COUNTY COLLEGE, Cranford, NJ

Associate of Science January, 2007

Information Systems Technology

Cumulative G.P.A: 3.2

Activities:

Computer Repair Association: Member (Fall 2004 - Fall 2006)

Caribso: Webmaster (Fall 2007 - Spring 2010)

Information Systems Advisory Board: Advisor (Spring 2007 -Spring

2010)

EXPERIENCE:

University of Medicine & Dentistry of New Jersey

Desktop Support Specialist, June 2010 -Present

- Provide support to over 400 users

- Troubleshoot and resolve PC incidents and/or requests

- Set up and configure computers, laptops and mobile devices

- Maintain and support hardware & software

- Coordinate hardware repairs with support vendors

- Work closely with Network support team when requested

- Assist with installs, moves, adds, changes (IMACs)

- Offer prompt and first-class customer service

New Jersey Institute of Technology, Academic and Student Services,

Newark, NJ

Desktop Support Specialist, March 2007- May 2010

- Assist with deployment, installation and maintenance of PCs and

printers

- Perform software and hardware installation and troubleshooting

- Perform upgrades of software and hardware

- Maintain and configured LAN network

- Provide support for over 100 employees

- Respond to requests for technical assistance in person, via phone,

electronically and remote access

- Data Migration

Essex County Court House /Newark Safe Surrender

Networking & Desktop Support, November 2009

- Setup and installed of over 100 PCs

- Installed and configured PCs, networks and printers

- Imaged software

- Provided service and support

TECHNICAL QUALIFICATIONS:

Operating Systems: Windows 2000/ME/XP, 7, Mac OS X

Software Applications: MS Word, Excel, Power Point, Access, Front

Page, WordPerfect,

Lotus Notes, Adobe Photoshop, Crystal Reports,

Active Directory, Heat Helpdesk Software, LANDesk,

VMware

Networking: LAN/WAN, TCP/IP, VPN

Languages: HTML, XML, PHP, JAVA

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