Customer Service Supervisor
Resume:
Charlene Yvette Baylor
Waldorf, MD 20602
Mobile : 240-***-****
Evening Phone : 240-***-****
Day Phone : 240-***-****
Email: **************@*****.***
Country of citizenship: United States of America
Veterans' Preference: No
Contact Current Employer: Yes
WORK EXPERIENCE Matrix Business Solutions 2/2010 Present
Waldorf, Maryland US
Salary: 1000.00 USD Per Month
Hours per week: 45
Human Resources Intern
Assisted with all aspects of recruitment (scheduling of drug testing and background checks, respond
to inquiries, and data/file management).
Assisted with New Hire packets.
Assisted with recruitment filing system.
Created new hire personnel files.
Attend and assist with special recruiting events.
Responded to all employment inquiries in timely manner.
Created and maintained job description book and online files. Conducted interviews.
Compiled data for exit summary reports as needed.
Assisted with I 9. tax forms, medical reports, and terminations.
Special Projects as assigned.
Posted new job reqs on Catsones and Craigslist.
Trained New Hires.
Processed online electronic applications, including evaluating candidate's and referring candidate's
for consideration and selection recommendation.
(Contact Supervisor: Yes, Supervisor's Name: Kenya Hunter, Supervisor's Phone: 240-***-**** )
Woodside Communities 5/2008 9/2008
Waldorf, Maryland US
Salary: 30,000 USD Per Year
Hours per week: 40
Jr. Office Manager
Customer Service.
Maintained client files.
Data Entry.
Demographic research.
E mail correspondence, maintained and received personal client information.
Made company brochures.
Scheduled appointments.
Worked with hearing disabled clients.
Daily telephone conference, with Vice President of operations.
Ordered office supplies.
Updated daily calendar of events.
Coordinated and helped organize special events.
Trained New Hires.
Maintained employee files.
Compiled personnel records, tax forms, I 9's and background check.
(Contact Supervisor: Yes, Supervisor's Name: D'borah Wilson, Supervisor's Phone: 301/374 2626 )
Airston Group 5/2004 5/2008
Waldorf, Maryland US
Salary: 28,000 USD Per Year
Hours per week: 40
Assistant Office Manager
Customer Service.
Front Desk.
Internet Marketing.
Data Entry.
Type form letter's and reports.
Order office supplies.
E mail and direct telephone correspondence.
Schedule appointments.
Maintain manager's calendar and scheduling.
Make copies, fax, type, answer telephones, and greet clients.
Make spreadsheets.
(Contact Supervisor: Yes, Supervisor's Name: Julie Cronan, Supervisor's Phone: 301-***-**** )
United States Postal Service 10/1988 2/2002
Washington, DC US
Salary: 50,000 USD Per Year
Hours per week: 49
Mail Processor
Processed outgoing, incoming, residential, and government mail.
Operated optical character reader, and barcode sorter machines.
Labeled, tagged and identified all government mail (State, Senate, and White House).
Stamped, and weighed letters and packages.
Conducted safety talks.
Worked as Acting Supervisor of more than forty employees.
Scheduled lunches, and break periods.
Assigned job duties, and operations.
Completed all transport forms and mail routing slips.(94's). (Contact Supervisor: Yes, Supervisor's
Name: Ella Vick, Supervisor's Phone: 202-***-**** )
EDUCATION Strayer University
Suitland, Maryland US
Bachelor's Degree 10 / 2011
40 Semester Hours
Major: Human Resource Management
Minor: Marketing
GPA: 4.0 out of 4.0
Relevant Coursework, Licensures and Certifications:
Dean's List
National Scholar's Society
Business Law
Information Systems
Sociology
Humanities I and II
E Business
Principles of Economics
Writing Fundamentals
Statistics
JOB RELATED Proficient in Microsoft Word, Microsoft Excel, Microsoft Power Point, Microsoft Access, Windows
98/95, Vista, word processing, spreadsheets, and database management. Catsones system, and
TRAINING Google Calendar
Contact this candidate