Engineer Customer Service
Resume:
Robert J. Garrison
Toms River, NJ 08753
Home: 732-***-****
Mobile: 609-***-****
Email: *****@*******.***
PROFESSIONAL PROFILE:
I am an accomplished IT professional, with over 15 years of technical
experience focusing on a particular emphasis in system installations,
integrations, upgrades, and troubleshooting activities. I have been
responsible for managing the company's network infrastructure and related
projects and troubleshooting activities. My work supports three regional
offices across the country and several offices around the world. I have
handled everything from planning upgrades to optimize system performance to
responding to mission-critical events, including service interruptions and
disaster recovery situations. I am comfortable working in a fast-paced
environment, where a focus on deadlines and details is critical. In
addition, I have received numerous recognition awards from the company's
senior executives for my outstanding support and service to fellow
employees.
Extensive experience with Windows Skilled in LAN/WAN design and
Server, Windows XP/ 7, Backup and installation, SAN / Storage Solutions
Disaster Recovery
Solid background in Active Directory Proficient in administering and
and Exchange administration supporting VMware virtualization
platforms
TECHNICAL SUMMARY:
Platforms: Windows Server 2003/2008, VMware ESX, ESXi Infrastructure,
Windows XP/7
Applications: Microsoft Exchange 2000/2003/2007, Active Directory,
Windows Server 2003/2007, WSUS, Trend Micro Office Scan, 8.0,
Citrix Presentation Server, Symantec Ghost, Acronis Imaging,
Backup Exec 2010, 11d, CA Arc Serv, Blackberry Enterprise
Server, IIS, Microsoft Office 2003/2007, SharePoint 2007
Databases: Microsoft SQL Server 2000/2005
Scripting: Powershell, VBScript, SQL,
Networking: TCP/IP, PIX, VPN, DNS, DHCP, SSH, FTP, Terminal Services
Hardware: Barracuda Spam and Virus Firewall, Sonic Wall SSL VPN, Cisco,
Aruba Wireless,
Servers: Dell Power Edge Servers, IBM E Servers
Storage: Dell MD1000, MD3000, Dell-EMC AX4, AX150, Dell Powervault 132T,
Dell Powervault TL-2000
PROFESSIONAL EXPERIENCE:
Gaming Laboratories International, LLC., Lakewood, New Jersey
Network Engineer, 2008 to present
. Responsible for disaster recovery and backup for all domestic and
international locations.
. Performed network security and system evaluation as well as auditing of
Hoosier Lottery, this included on site testing, evaluation of results and
generating reports of the test results.
. Handled setting up the network hardware and connection with home office
of the new Macau, China office.
. Responsible for the FOB systems for the New Jersey location.
. Responsible for maintaining licenses for all applications in use.
. Responsible for managing all of the production server images.
. Remotely manage the backup jobs in Macau China with assistance from end
users onsite.
. Assist with responsibilities of the WSUS servers and pushing updates
throughout the company.
Key Accomplishments:
. Implemented new FOB security badge system on a VMWare ESXI virtual
platform.
. Implemented new Dell Powervault DL 2100 Backup to disk Appliance running
Backup Exec 2010 for Windows Servers.
. Handled setting up the network hardware and connection with home office
of the new Macau, China office.
. Automated the imaging process of the GLI Web Server running in the DMZ
and restoring to a hot spare for redundancy purposes.
Uniform Code Council, Inc., Princeton, New Jersey
Senior Systems Administrator, 1998 to 2008
. Responsible for providing on-site and remote support for multi-office
organization.
. Handled technical and network integrations for the addition of three new
business units.
. Managed organization's network infrastructure to support expansion of
use.
. Implemented print server and network scanning for multiple offices in the
organization.
. Setup and configure Black Berry Enterprise server and responsible for
handhelds company wide.
. Setup and configure Trend Micro office scan with real time scanner.
Key Accomplishments:
. First technical employee hired so I was involved with all aspects of IT.
. Responsible for the migration of Windows NT 4.0 to Windows 2000 AD.
. Responsible for the migration of Windows 2000 to Windows 2003.
. Responsible for the migration of Microsoft Exchange 5.5 to Exchange 2000.
. Responsible for the migration of Microsoft Exchange 2000 to Exchange
2003.
. Implemented Backup and Disaster recovery plan and executed in a test
environment.
. Implemented Symantec Ghost to image systems across the network.
Konica Minolta Business Solutions USA. Formally QMS, Mobile, Alabama / New
Jersey
Customer Service Engineer, 1993 to 1998
. Worked closely with network administrators to deploy specific front-end
software across the network.
. Handled set-up and configuration of Windows NT servers, workstations, and
network peripherals for clients.
. Assisted clients with hardware- and software-related issues. Upgraded
hardware and software as needed.
Key Accomplishments:
. Responsible for the setup and configuration of one Domain Controller and
several workstations using all fiber network cards at various locations
across NJ and PA.
Ricoh, Edison, New Jersey
Field Service Engineer, 1990 to 1993
. Isolated and identified user application and connectivity issues and
worked with network administrators to correct discrepancies.
. Work with MIS and Training Department on ongoing software installation
activities.
Key Accomplishments:
. Involved with the installation and connectivity of the first Ricoh multi-
function laser printer.
PROFESSIONAL EDUCATION:
6421: Configuring and Troubleshooting a Windows Sever 2008 Network
Infrastructure
6425: Configuring Windows Server 2008 Active Directory Domain Services
2274C: Managing a Microsoft Windows Server 2003 Environment
2282A: Designing a Microsoft Windows Server 2003 Network and Active
Directory Infrastructure
2011A: Troubleshooting Microsoft Exchange Server 2003
2283B: Migrating from Microsoft Windows NT 4.0 to Microsoft Windows Server
2000
Internetworking with TCP/IP
Administrator Implementing and Supporting Microsoft Windows NT Server
Implementing and Supporting Microsoft Windows NT Workstation
Microsoft Windows 98, Implementing and Supporting Microsoft Windows 9
Veritas Backup Exec for Windows Servers
Veritas Backup Exec for Microsoft Exchange Server
Networking Essentials A+ Certification
COLLEGE:
Brick Computer Science Institute, 1989 to 1991
Ocean County College, 1987 to 1989
Ocean County Technical School 1985 to 1986
References:
Available upon request
Contact this candidate