Customer Service Administrative Assistant
Resume:
Charlene Jackman
***** ***** ****** *****, ***** FL 33773
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Objective
To obtain a position as an Administrative Assistant with a company that
needs an individual with strong time management, organizational skills,
possess a strong knowledge and/or adapts easily with different software,
databases, troubleshoots hardware and is able to work with no or minimal
supervision.
Skills
. Full knowledge of SunGard Banner INB, Self Service, Campus Pipeline, and
Oracle Database.
. Proficient with Microsoft Applications (Excel, Power-point, Access,
Outlook, Word).
. Microsoft Exchange, Office Communicator, QuickBooks, SnagIt, Inspiration,
Visio, Front Page, SharePoint.
. Types 50+ words per minute.
. Medical Terminology.
. Spreadsheet Preparation, Event Planning, Document Preparation, Office
Management, and Time Management.
Education
Community College of Rhode Island
2007-Present General Business
Warwick, RI
. Pursuing Associates Degree.
Work Experience
Community College of Rhode Island
2007-2010 Administrative Assistant to the Director
Warwick, RI
. Coordinate the procurement process including entering requisitions,
communicating requirements with the Purchasing Office, tracking
purchase orders and shipments, managing receipts of goods and services
using SunGard Banner and Oracle database.
. Correspond with vendors regarding quotes, bids, purchase orders,
invoices, shipments, payments, renewals and contracts.
. Maintain and Organize staffs leave requests, travel arrangements,
setting up AV equipment, conference, registration, planning and
scheduling, evaluations, and personnel folders.
. In Charge of managing and maintaining the department's budget of $7.5M
per fiscal year.
. Develop Excel spreadsheets using charts and tables to keep track of
the budget and the department purchases.
. Assist Directors and CIO with the development and maintenance of
department policies and procedures.
. Maintain inventory of software license and manage maintenance renewals
for software and hardware using Excel spreadsheets.
. Provide training to CCRI's employees on how to use Self Service
Finance via MyCCRI using Microsoft PowerPoint and Snag It.
. Provide support to CIO, 4 Directors, 42 Staff members for the
Information Technology Department for all 4 campuses
. Supervise part-time employees and student help.
Rhode Island Hospital (Randstad Associate-temp)
2006 Outpatient Service Representative
Providence, RI
. Responsible for creating patient charts.
. Ensuring that all insurances are active, and co-payments assigned
when needed.
. Preparation of patients blue cards.
. Schedule patient appointments.
. Attend patients to their assigned clinics.
Pfizer Inc. (API Systems)
2005-2006 Office Assistant
Brooklyn, New York
. Prepared educational materials for training of Pfizer Colleagues.
. Data Entry of training history for the entire Brooklyn Site.
. Organized and recorded all training materials, including books, CD's,
and binders for the Colleague Resource Center and Training room.
. Created an Access Database for tracking purposes of all materials such
as books, CD's and all training materials leaving the Colleague
Resource Center.
. Responsible for scheduling training sessions for the Brooklyn Site.
. Assisted in the Plant's Managements office with scheduling
appointments, distributing products and rewards to colleagues.
. Typing documents, filing, and basic clerical duties.
. Responsible and trusted with Colleagues confidential information.
All Seasons Realty, Inc.
2002-2004 Staff Assistant
Brooklyn, New York
. In charge of reception coverage, which includes typing documents,
answering, directing, and screening calls.
. Create prospects list by locating phone numbers and addresses of home
sellers.
. Responsible for scheduling and coordinating meetings.
. Coordinated/Supervised travel arrangements, database management,
presentation preparation and open houses
. In charge of interviewing and training new employees.
. Scan the MLS for expired listings and provide updated information on all
new listings and changes.
CGTI-Citigroup Global Technology Infrastructure North Divisions (Randstad
Associate-temp)
2001 Customer Service Representative
Long Island City, New
York
. Conducted customer service investigation and customer interface for
billing inquiries of CGTI messaging products and services.
. Processed E-mail and Teloquent request within excess of 40 per day.
. Handled all phases of investigations for AT&T, Verizon, MCI, Pacific
Bell, etc. for telephone circuits.
. Handled Moves, Adds, and Changes (MAC) of Internet, E-mail and Lotus
Notes subscriptions as well as WWDS dial-up services.
. Provisioning of product related billing information.
. Monitored daily customer-vendor communications and handled related
inquiries.
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