Project Manager Customer Service

Ravi Hanjan

** ****** **** ( Avon, Connecticut 06001

Mobile 860-***-**** ( Home 860-***-**** ( ********@***.***

Summary of Qualifications

Project Management ~ Information Systems Expertise ~ Collaborative

Leadership

Highly-accomplished, visionary project management strategist with

exceptional business development and IT skills and experience. More than 20

years of demonstrated achievements in applying technology to solve real

business problems contributing to increased IT capabilities and reduced

costs in diverse industries in public and private sectors. Superior

leadership, interpersonal and team-building attributes with the ability to

motivate team members, both as consultant and corporate employee. Dynamic,

natural problem-solver and fast-learner committed to success.

Core cOMPetencieS

Project/Change Management ( Visio ( Project Planning ( Data Base Management

( Customer Satisfaction ( Problem Identification/Resolution ( Quality

Assurance ( Lean Methods ( Project/Team Leadership ( Strategic Planning (

System Integration ( Regulatory Compliance ( Data

Analysis/Modeling/Warehousing ( Web Applications ( Process Improvement (

IT/Software Implementation ( Organizational Transformations ( Cost Cutting

( Relationship Building ( Communications ( Employee Development ( Problem-

Solving ( Team Building/Training

sElEcted ACCOMPLISHMENTS

. Optimized technical performance, increasing efficiency by 300%, through

effective project management strategies and innovative IT initiatives to

execute projects for greatest long term value/growth. Successfully

planned/executed projects and generated reports in significantly less

time. Motivated high-performing teams.

. Improved operational capabilities through delivery of skilled Enterprise-

level services, including design, implementation and support of network

infrastructure and services. Provided project oversight, process

improvements, new technology deployment and cost savings that resulted in

database run-time reduction from 26 hours to 6 hours.

. Expanded customer service, by establishing key client relationships to

stimulate business development and growth. Increased productivity by 150%

with customer service programs resulting in greater customer satisfaction

and increased retention of customers.

PROFESSIONAL EXPERIENCE

Advanced Information Techniques, LLC 02/2009 - Present

Project Manager - (SDLC Methodology)

. Develop consultancy methodologies for improving performance.

. Cultivating relationships with corporate decision makers.

. Manage the day-to-day activities of multiple complex business-sponsored

IT projects to deliver tasks on time, within budget, and within scope.

. Document the project requirements according to the organization

standards.

. Write and managed proposals for State contracts.

. Develop and maintain budgets.

UTC Power, Enterprise Project Management Environment

09/2007 - 02/2009

Microsoft Project Consultant

. Rally resources to assess regulatory requirement and identify actions to

comply.

. Proactively managed systems development, implementation and risk via the

use of SDLC and Waterfall.

. Negotiated with other teams in the organization.

. Ability to communicate and negotiate effectively with Sr. Management.

. Negotiated support cross-organizationally.

. Managed the day-to-day activities of multiple complex business-sponsored

IT projects to deliver tasks on time, within budget, and within scope.

. Documented the project requirements according to the organization

standards.

. Managed effective utilization of resources assigned to the project team,

and communicated resource capacity and shortages to the appropriate

Resource Manager.

. Increased operational efficiency by 75% through implementation of

standard work and streamlining of the process for extracting/compiling

Microsoft Project data from MS Project server.

. Introduced highly-effective reporting methods to boost reporting

productivity of engineering department by 60% and improved technical

capabilities through deployment of Visual Basic for Applications (VBA).

. Utilized Visio in creating network diagrams.

Advanced Information Techniques, LLC 01/2003 - 09/2007

Project Manager (2006-2007)

. Proactively managed systems development, implementation and risk via the

use of SDLC.

. Stimulated business growth through deployment of effective

strategies/procedures for acquisition of partners and new consulting

engagements, as well as marketing of exemplary PM services to the

private/public sectors.

. Valued by clients as trusted advisor/leader cultivating key relationships

with corporate decision makers by holding regular meetings and delivering

PowerPoint presentations.

. Provided consulting services in proposal management; preparation of

technical and cost proposals for submission to State agencies.

. Directed proposal development activities, including RFP review and

analysis, bid determination, proposal management, proposal team

management and coordination.

. Improved operational capabilities and ensured compliance with 21 CFR Part

11, an FDA electronic record-keeping requirement, for pharmaceutical and

biotech client companies through expert planning and plan execution

utilizing MS Project and Excel with deliverables and documentation.

. Provided expert management/oversight of planning/scheduling and project

functions in the areas of quality, communications, HR, cost, procurement

and risk/change management.

. Utilized Visio in creating organizational charts, data flow, Gantt

Charts.

United Health Group, Enterprise Project Management Environment 07/2006

- 09/2006

Project Manager

. Managed scope of the project, and ensured that scope changes were

reviewed and approved by the Client.

. Achieved significant operational efficiencies through creation of project

and communications plans to create project structure and coordinate

activities of business and project teams and supporting staff.

. Tracked software customization, defects and issues via the use of SDLC

IT Principal Consultant 01/2003-07/2006)

. Demonstrated advanced technical expertise and strong analytical

capabilities in assessment of project requirements and performance of

highest-quality consulting services.

. Delivered significant improvements in IT implementation for dynamic

client base of Fortune 500 insurance companies and the State of

Connecticut.

. Tracked software customization, defects and issues via the use of SDLC

Cigna Healthcare, Enterprise Project Management Environment 03/2000

- 01/2003

Principal Consultant

. Comply with Enterprise Change Management Standard and related procedures

across development, system test, customer test and production

environments.

. The process was tracked using tickets.

. Rally resources to assess regulatory requirement and identify actions to

comply.

. Led a matrix project team in executing assigned tasks and coordinating

the efforts of internal and external project team members.

. Monitored and held project resources accountable for meeting performance

metrics.

. Managed project budget, and reported project cost and schedule

information in an accurate and timely manner.

. Managed projects requiring data feeds, data integration and/or data

movement between systems which required validation, Cleansing and

mapping.

. Played a pivotal role as principal consultant on large Enterprise

transformation program to provide an integrated application

infrastructure in support of corporate goals and strategies.

. Contributed to leadership excellence by managing a development team of

consultants over entire lifecycle of project, including

definition/deployment and testing of application and integration

architecture.

. Utilized outstanding technical skills/experience to design front-end

screens for Visual Basic (VB) application and guide application into

production. Interfaced with DBA to define/add tables to databases.

. Directed system testing of front-end and back-end programs divided into 4

different regions, including unit testing, system testing, acceptance or

integration testing, and production. Worked with Integration Team to

perform integration testing, with fall outs returned to appropriate

teams.

. Tracked software customization, defects and issues via the use of SDLC.

. Managed multiple applications, encompassing VB, DB2, COBOL, TSO, JCL,

XPEDITER, CICS, MS Project, and Visio.

Department of Motor Vehicles 02/1999 -

08/1999

Principal Consultant

. Tracked software customization, defects and issues via the use of SDLC.

. Worked with key functional areas (e.g., DMV Commissioner, IT Manager) to

understand the impact of the project on the organization. Identified and

capitalized on interdependencies. Directed a team of independent

consultants/IT professionals in design and launch of new Motor Boat

Registration System for the State of Connecticut.

. Increased operational efficiency and enhanced departmental productivity

by 60% through introduction of integrated system that presents unified

approach to registration across multiple vehicles.

. Upheld integrity of organizational mission by establishing standards for

consulting excellence and instituting best practices in project

management and project planning. Mentored staff in areas of methodology.

. Exhibited outstanding communications/relationship-building attributes by

meeting with clients to define business requirements and present

data/deliver final presentation. Built strong relationships and

communicated changes to Commissioner of Motor Vehicles and department

manager.

. Employed VSAM, DB2, COBOL, TSO, JCL, XPEDITER, CICS, and MS Project in

execution of project.

THE HARTFORD

01/1997 - 01/1999

Principal Consultant

. Led a team of in-house employees and consultants on a Personal Lines and

Homeowners project.

. Built strong relationship with the client.

. Provided remediation strategy for the applications that were not Y2K

Compliant.

. Managed Y2K project which included a limited assessment of the

application portfolio for the Personal Lines organization.

. Utilized: VSAM, DB2, COBOL, TSO, JCL, XPEDITER and CICS.

CIGNA

04/1992 - 01/1997

Principal Consultant

. Designed, coded, tested and implemented client requirements for a

computer security system.

. Partnered with development team to define application and integration

architecture for a project.

. Team members kept abreast of changes.

. Enhancement team was notified for changes.

. Managed projects requiring data feeds, data integration and/or data

movement between systems which required validation, Cleansing and

mapping.

. Utilized: VSAM, DB2, COBOL, TSO, JCL, XPEDITER and CICS.

Technical SkillS

Software Applications: DB2, Oracle, ActiveX Data Objects (ADO), JAVA, MS

Visual InterDev 6 Web Application Development, ASP.NET, VB.NET, GUPTA SQL,

SQLTALK, SQL Server, Remote Data Service (RDS), MS Transaction Server

(MTS), HTML, ASP, VB, Data Modeling, PowerBuilder, SQL, Cobol 370, Cobol

II, Microfocus Cobol, JCL, Easytrieve Plus, Lotus Notes, VSAM, Information

Engineering, IEF Case, Yourdon, CICS Command Level, Data Warehouse, MS

Office, including Access, Excel, Project.

Hardware: IBM 360/370, IBM 30XX/43XX, Windows (95/98, NT, XP) Client

Server, Sun Micro Systems, RS/6000 UNIX, MVS, AS/400, HP-Unix.

FDA Compliance: 21 CFR Part 11 Compliant Services.

EDUCATION

University of Hartford

Master of Business Administration in Management Information Systems

Bachelor of Arts in Management

PROFESSIONAL DEVELOPMENT

Courses, Seminars, Workshops: Continuing education in areas of technology,

leadership, communications, team-building and management. Technical

coursework included: Logical & Physical Design and Data Modeling,

Structured Design, Structured Programming, Introduction to CICS, JCL, MVS

Dump Reading, TSO/SPF, and Native Calls to DATACOM, Introduction to Ideal,

Strategic Issues in Managing Information Technology, AD / Cycle.

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