Manager Customer Service

Larry E. Wilson

**********@****.***

*** ******** **. *****: 386-***-****

Daytona Beach, Fl 32114

Dedicated Ground Support System manager with 20+ years of experience on Space Shuttle

contract at the Kennedy Space Center. Consistently supported Space Shuttle milestone

schedules with high customer satisfaction rankings, improvements to the bottom line and

continuous improvement efforts.

Respected leader of 6 skilled trades departments; instilled a shared, enthusiastic

commitment to NASA customer service as a key driver of company goal attainment. Lead

by example to ensure the execution of all safety, security, quality and company operations

policies.

Areas of Expertise

Electronic Technician Elevator Maintenance and repair Low Voltage Power

Heavy Equipment Support Fixed and Mobile Crane Support distribution

First Line Supervision Teambuilding & Training Facility Maintenance

Industrial Safety

Professional Experience

United Space Alliance Kennedy Space Center, Fl 10/85 10/2009

Manager 1, 6/88 to 10/2009

Electronic Technician, 10/85 to 6/88

Promoted to management to provide first line supervision of 30+ employees. Fostered an environment in which upper management

and NASA customer enjoyed high levels of service where employees are motivated to deliver top performance. Earlier assigned as

bench and system level Electronic Technician troubleshooting and repairing, to sub system and component level, launch pad

Permanent Measurement Systems.

Played an instrumental role in driving record high performance and safety matrixes.

Reduced staff overtime requirements by 10% per year, benchmarking improvements in staff

performance by the success of employee development and morale building including Lean

6 Sigma and continuous improvement programs.

Elevated customer satisfaction scores by ensuring swift resolution of issues to preserve

customer loyalty while complying with company policies.

Served on Energy Management Committee charged with reporting and reducing energy

costs for the Kennedy Space Center in accordance with Executive order to reduce energy

consumption by 10% per year.

Also served as contract manager for sub contractors monitoring performance, safety, and

compliance to contract specifications.

Gould Modicon Andover, MA 06/80 to 8/85

Electronic Technician

Advanced to increasingly responsible positions, culminating in Test Engineering Senior Technician responsible for design, and

construction of manufacturing floor deliverable test equipment. Earlier assigned as manufacturing bench technician for

troubleshooting and repair to board and component level of PLC equipment.

Education and Training

American Intercontinental University On Line

Graduated Magna cum Laud Bachelors of Science in Business Management

I.T.T. Technical Institute Ft. Wayne, In

Graduated Associates Electronic Engineering Technology

Training: Completed numerous courses and seminars in industrial safety, loss prevention, time management, and leadership

including Lean 6 Sigma, Stephen Covey’s Seven Habits, Leadership Development Institute, MAXIMO, Peoplesoft, and certified as a

Qualified Elevator Inspector.

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