Customer Service Manager
Resume:
James M. Fritz
Chickamauga, GA **707
************@*****.***
OBJECTIVE
• Dedicated, service focused professional seeking to transition out of the restaurant business.
• Reliable worker with the ability to quickly learn new concepts and skills.
• Backed by a solid work history, reputation as a team player and passion for helping others.
WORK EXPERIENCE
Manager
08/2003 – 07/2010, Longhorn Steakhouse, Dalton, GA
• Maintained expenses below budget through accurate planning, waste reduction, purchasing, and cost
effective operating procedures.
• Accountable for budgeting, cost control, payroll, general accounting, and full profit and loss.
• Recruited, hired, supervised, scheduled, and motivated a staff of up to 75 employees.
• Trained service staff to enhance customer service and increase profits through suggestive selling.
Grill Cook
08/1995 – 08/2003, Cracker Barrel, Chattanooga, TN
• Received "exceeds expectations" ratings on all performance reviews. Awarded for excellence in
teamwork, customer service, flexibility and reliability.
• Demonstrated the ability to interact with customers from diverse cultures and backgrounds.
• Transformed "difficult" customers into loyal, repeat guests by leveraging strengths in premium service
delivery and ability to find win win resolutions.
• Commended for multitasking abilities; frequently assigned the largest section of restaurant during peak
dining hours.
• Recognized for superior performance and dedicated service commitment through awards from Managers
In Training.
Remote Encoding Specialist
08/1994 – 06/1995, Chattanooga REC, Chattanooga, TN
• Responsible for entering multiple addresses in computer for the purpose of preparing mail for the
barcodes on the bottom.
Cerification
• Completed Multiple Training seminars.
• Completed Several Hiring seminars.
SKILLS
• MS Word.
• MS Excel
• MS Outlook
• MS PowerPoint
ADDITIONAL INFORMATION
I am available for any day shifts and weekend assignments.
Contact this candidate