Customer Service Technician

ALEM T ABERA

***** ********** **. ******, ** **378

Objective: To obtain a full-time position in Information Systems with a

company offering

a work opportunity toward advancement

EDUCATION

Bachelor of Science in Information Systems

Anticipated May, 2011

St .Cloud State University (SCSU), St. Cloud, MN

. Program Nationally Accredited by the Association to Advance Collegiate

School of Business (AACSB).

EMPLOYMENT

Production Technician May 2005 - November,

2007

Spherion/ Merrill Corp, St. Paul, MN

. Responsible for modifying/converting documents, data and

images to client specified formats.

. Provided set up and conversion for print projects and

reviewed for final delivery

. Assisted in media data validation and legality check in

the Legal Solutions sector of Merrill Corp.

Payoff Representative August 2000 - April

2005

Temp Force/ Wells Fargo Home Mortgage Bloomington, MN

. Researched, retrieved, reviewed and processed payoff

mortgage documents.

. Screened and identified problems with Assignments, CEMA,

NOTE, foreclosure,

. Reviewed mortgage documents via Arrow system and ship to

the appropriate processing branches

. Strengthened customer service skills by effectively

communicating with customer

Payroll Representative

January 1997 - July 2000

United Health Group, Minnetonka, MN

. Processed employee change forms, new hires, general

ledger change, leave of absence and W-4s

. Calculated retro pay, pay rate, status and direct

deposit

. Assisted in updating, distributing and filing checks to

employees.

SKILLS Technical: Microsoft Excel, Microsoft Word, Java, Visual Basic,

Unix/Linux,

Microsoft Access.

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