Customer Service Technician
Resume:
Juan A. Garcia
Cliffside Park NJ 07010
201-***-**** / ********@*****.***
OBJECTIVE
A position in a business environment where I can use my computer, warehouse and
technical support skills and experience successfully.
EMPLOYMENT HISTORY
Whole Food Market 03/09 – Present
Maintenance
TBI – Sanford International Airport 04/08 – 11/08
Facilities Technician
Basic maintenance tasks
Machine Operator
FM Computer Warehouse 08/06 – 09/08
Shipping & Receiving clerk
Receive validate shipments verifying items with the purchase order
Perform inventory control, data entry, process sales order
Provide professional customer service to new and existing clients
ADP 08/05 – 07/06
Facilities Technician
Performs basic general maintenance tasks (i.e., painting, furniture relocation, workstation
modification and connectivity, etc.) throughout the building and on the grounds. Assists
the Sr. Facilities Technician(s) as required.
IBC 08/04 – 06/05
Janitor technician
SWISSPORT – Sanford International Airport 03/04 – 08/04
Ramp services agent
Operates ground service equipment
Responsible for aircraft servicing
Tags Customer luggage
Operates external aircraft equipment
Assists customers with special needs
Guides aircraft to aircraft parking and take off locations
Occasionally assists with loading and unloading mail
Ad hoc assignments as requested by the Supervisor or General Manager
BP CONNECT 06/01 – 11/04
Customer service clerk
Cashier, stocking product and check inventory
Provide excellent customer service
ARGENBRIGHT 08/01 – 12/02
Security screener
Operator x-ray machine
Scanner customer pre-boarding aircraft
Checking luggage
LAWRENCE MOLDING CORP. 08/00 – 07/01
Machine operator.
FLIK INTERNATIONAL CORP. 09/98 – 06/00
Catering service assistant.
LAWRENCE MOLDING CORP. 04/98 – 08/98
Assembler.
HIGHER ACCESS 09/97 – 02/98
PC technician
Troubleshooting Windows 9x configuration.
Building and configuring Personal Computers.
Assisting in the installation of TCP/IP networks encompassing Windows NT Server &
UNIX Servers.
ADG EXPRESS COURIER SERVICE 06/96 – 02/98
Designed and developed database in Microsoft Access to perform and accurate account
of the day-today transactions, which are as follows:
Maintain an accurate account of each customer cash and credit history.
Keeps inventory of in and out bound packages.
Generates daily report of all cash and credit transactions in and out bound packages and
detailed reports of day-to-day activity, as well as monthly and yearly reports.
Manage pickup and delivery schedule of packages.
EDUCATION
High School Diploma
OTHER SKILLS AND TRAINING
Knowledge of Linux or Windows operating systems
COBOL & Visual Basic
Word, Excel, Access, PowerPoint
Experience with personal computers, installing software programs and troubleshooting
operating systems, software and hardware
Knowledge of wireless routers and IP addresses
Contact this candidate