Customer Service Sales

Susan G. Daugherty

**** *** ****** ***** ****

Bradenton, Florida 34209

Phone: 941-***-****

Email: ********.**@*******.***

Eight years in a manufacturing environment. Previous experience of 10+ years in

banking from customer service to middle management. Convenience store experience as

a part time position for 6 years.

JOB HISTORY

Insulator Seal, Inc. Sarasota, Florida, May 31 2009 to July 20, 2010

• Sales of all products

• Handling all aspects of customer inquiries

• Ensure timely delivery of orders

• Dealing with diverse ethnic corporations to meet the needs of customers in foreign

countries

Insulator Seal, Inc., Sarasota, Florida, April 2, 2007 to April 30, 2008

• Accounts payable

• Customer Service, Front Desk

• Receptionist, multi-line phone system, document retention

7-Eleven, Bradenton, Florida December 2002 through March 2007 (part-time position-

second job)

• Customer Service

• Inventory Management

• All aspects of convenience store duties

WPI Sarasota, Sarasota, FL August 2002 through April 2006

• Purchased all office supplies.

• Assisted Purchasing Department in quoting factory material requirements.

• Directed multi-line phone system.

• Performed initial review/screening of factory job applicants.

• Assisted all employees in Human Resource issues.

Colonial Bank, Bradenton, Florida February 1999 to January 2002

• As Senior Sales Associate, opened all types of banking accounts

• Head Teller–responsible for all cash balancing functions, including ATM,

vault

• Conducted regular auditing functions to ensure compliance of negotiable items

• Awarded recognition for Senior Sales Rep, Customer Sales Rep,

Republic Bank, Bradenton, Florida January 1996 to January 1999

• Senior Customer Service Rep. – opened all new accounts

• Consumer Lending – Processed initial paperwork for consumer loans

• Teller Line – Balanced all branch cash, conducted audit functions

• On-line banking demonstrator – Demonstrated new on-line banking system to

customers

SouthTrust Bank (formerly First Commercial), Bradenton, Florida, February 1995 to

January 1996

• Opened accounts

• Balanced General Ledger Accounts

• Conducted Audit functions

• Assisted Teller Line when necessary

Regions Bank, Bradenton, Florida January 1991 to February 1995

Banking Representative

• All functions of teller and customer service

• Substituted as Branch Manager for all offices in absence of regular managers.

Barnett Bank, Bradenton, Florida 1982 to 1990

• Teller

• Commercial Teller

• Teller Supervisor (Senior Teller)

• Collections Adjustor

• Teller Manager Coordinator

Computer Skills Word, Excel, Internet, Outlook

Education Carlow College, Pittsburgh, PA, BA Sociology

References on request.

Professional Training

AIB courses – Principles of Banking, Consumer Lending

Omega Consumer Lending, Omega Systematic Collections

FBA Supervisors Training

Contact this candidate