Customer Service Manager
Resume:
Rhonda Clancy
Bothell, WA *****
425-***-**** Phone
Skills:
Microsoft Office Proficient (Word, Excel, Access, PowerPoint)
Envision for Windows
Typing 53 words per minute
Data entry (alpha-numeric) 1160 kph
10-line phone system
Written and verbal communication
Customer service
Multi-tasking and prioritizing
Maintain compliance with multiple deadlines
Support multiple managers/supervisors
Flexibility
Learn quickly
Time Management
Information Mapping
Front Line Supervision
Behavioral Interviewing
Conducting Investigations
Writing Evaluations
FMLA / ADA Updates
Constructive Discipline
Experience:
Contra Costa Environmental Health - Concord, CA
04/01/1998 - 06/10/2010
Clerical Supervisor/Administrative Support
Provide administrative support to Director, Assistant Directors and Program
Supervisors
Type routine and confidential reports and correspondences
Supervise clerical staff
Ensure front counter and back end support meet customer service goals and
benchmarks
Monitor and initiate contracts and grants
Process bi-monthly payroll
Process monthly mileage and expenditure reimbursement requests
Process purchase orders for non-routine items
Audit and modify clerical workflows to meet changing needs
Develop vendor relations
Personnel activities including recruitment and retention studies, employee
evaluations, performance coaching and counseling, disciplinary actions
Ad-hoc and routine report generation
Records management
Other as needed
California Children Services - Martinez, CA
03/1992 - 04/1998
Clerical Supervisor/Administrative Support
Provide administrative support to program manager
Routine and confidential typing and filing
Bi-monthly payroll
Supply ordering
Verification of expenditures
Supervision of clerical support team
Data management
Other as needed
In-Home Support Services - Martinez, CA 01/1986 -
03/1992
Account Clerk III
Process bi-monthly payroll
Resolve payroll discrepancies
Add/Close/Modify contract information into database
Filing
Education:
Degree
B. A. Degree - Liberal Arts
Cal State East Bay
1986
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