Customer Service Technical Support

**** ****** 704-***-****

ISLAND DR. terryearnhardt

CORNELIUS, N.C. @yahoo.com

28031

Terry Earnhardt

Summary or

Profile Technical Support Specialist with experience in the areas of

diagnosing problems in the field and effectively communicating

repairs with customers and field engineers. My goal is to

continue to provide excellent customer service in the IT

hardware field, utilizing my skills and knowledge to assist

Customers with their hardware problems in either an on-site or

call support environment.

Experience October 2007-August 2010 NCR Corporation

Columbia SC

June 2006-October 2007 Volt Services-Contractor to

NCR

April 2003-April 2006 NCR Corporation Columbia, SC

Technical Support Specialist

Provided technical support to Field Engineers for self-service

checkout systems (fast- lanes), self-service kiosks and money

center kiosks.

Utilized Remote Desktop to map drives and move files from lane

to lane to correct files errors and updated files.

Analyzed and diagnosed network communication problems.

1971-2003 NCR Corporation Charlotte, NC

Field Engineer

Repaired and installed back-office servers, controllers, PC's,

office printers and provided network support.

Installed and repaired self-service checkout systems

(Fast-lanes).

Serviced and maintained retail cash registers for grocery and

hospitality businesses.

Lead Technician for complete store installations.

Maintained 725 EDP communications controller for the Belk's

Data Center and JC Penney as well as back office controllers

and retail registers.

Maintained Processor-to-Processor communications and file

sharing as related to back office controllers on scanning for

grocery stores.

Serviced and maintained NCR and IBM point of sale equipment,

laser and dot matrix printers in retail, grocery, and

hospitality environments.

Installed and repaired personal computers and peripherals.

Supported customers and help desk personnel in maintaining

customer software. (DOS, Windows 3.1, Windows (95, 98, NT, 2000

and XP).

Provided training on POS equipment and procedures to customers

and new hires.

Education 1969-1971 United Electronic Institute Louisville, KY

Associates Degree in Applied Sciences

Certificati

ons N.E.1

Basic Networking

Scale Technician and Bar Code Scanner Repair

NCR University: Numerous training courses. Records available

References

Available upon request

Contact this candidate