Customer Service Manager

Cornelius Savoy

**** ********** *****

Brandywine, MD 20613

Primary Phone: 240-***-****

Alternate Phone: 240-***-****

e-mail : *******@***.***

Work Experience

Oct 2000 To Rail Operation Supervisor

Washington Metropolitan Area Transit Authority, Washington,

Dec 2008 DC

Supervised station managers and train operators; Dealt with

all aspects of trains including any mechanical problems;

Handled complaints from all employees and the public;

Supervised up to 12 employees on each shift including

disciplining employees; Inspected machines, materials, and

vehicles to ensure proper functioning

Apr 1989 To Train Operator

Washington Metropolitan Area Transportation Authority,

Oct 2000 Washington, DC

Maintained a daily train schedule; transported passengers

safety between destinations; ensured proper functioning of

all trains

May 1979 To Station Manager

Washington Metropolitan Area Transportation Authority,

Apr 1989 Washington, DC

Managed metro station; acted as customer service contact

for the public; opened and closed the facility on a daily

basis; completed incident/accident report forms

May 1973 To Bus Operator

Washington Metropolitan Area Transportation Authority,

May 1979 Washington, DC

Transported passengers on a daily bus route; collected

fares and provided correct change; maintained proper

vehicle maintenance

Jan 1970 To Protective Officer

Federal Government, Washington, DC

May 1973 Patrolled various Federal buildings in Washington, D.C. to

include answering alarms and investigating disturbances

References

Available upon request.

Contact this candidate