Sales Customer Service
Resume:
Alexander L. Strohmaier
E-Mail: *******@***.***
Elgin, IL 60120
Objective
To obtain an entry level position in management, which will expand upon my formal education,
utilize my computer skills, and provide real-world experience in the management field.
Education
North Central College Naperville, IL [Bachelor of Arts]
Business Administration June 2008
Computer Skills
• Systems: Microsoft Windows, Macintosh, Unix, Linux
• Software: Microsoft Office, MS-Access, McAfee-Security Center, AutoCAD, Print Shop
Work History
- Sears Holdings- Round Rock, Texas October 2009 - Present
I joined Sears in an entry level position within the Customer Care department in
support of the retail segment. The responsibilities include documenting and filing
customer complaints, providing information to the customers about the products
and how they work. In this role I gained experience in claim filing processes and
procedures, enhanced my problem solving skills through training as well as hands
on experience with the customers. I am a quick learner evidenced by the fact that in
the short time I was in this role I was given a promotion with added responsibilities
not usually associated with entry level employees. In my next position I negotiated
with unhappy customers and created solutions to keep them as loyal customers. My
current position allows me to further master all the skills and traits that I became
exposed to in my earlier positions as well as provide any support and assistance I
can to make sure my department operates smoothly. Following are examples of
duties/responsibilities I have held:
Retail Customer Care Advocate:
• Track and document customer service issues
• Obtain managerial empowerment to service customer concerns
• Filed protection claims on defective products
• Educated customers and associates on product information
• Identify appropriate department for customer satisfaction issues and perform
routing
• Provide positive/negative feedback to associates from customer survey
• Handle all store related customer issues
Senior Customer Care Advocate:
• Support highest level of escalation department.
• Enter and execute service order requests
• Identify appropriate action and approve replacement/reimbursement for defective
products
• Handled delivery issues/concerns resolving to 100% customer satisfaction
• Resolve all product related matters
Senior Administrative Assistant for Delivery Solutions:
• Lead/Facilitate bi-weekly department meetings
• Maintain attrition report on a weekly basis
• Maintain excel based weekly performance improvement reports
• Organize employee recognition events and contests.
• Manage monthly expense reports and ensure requests are processed in
a timely manner.
• Compile monthly stack ranking report for individual team manager
performance
• Files an assortment of documents into associate’s record files.
• Manage weekly schedule of new employee interviews.
Competitive Consulting Inc.-Austin, TX July 2009-October 2009
Sales Associate:
• Established new customer accounts within 100 mile radius of Austin city limits
• Created sales campaign and developed new sales techniques
• Coached and trained fellow sales associates
• Assessed daily sales goals
• Assisted with screening/interviewing of potential sales associates
• Created daily and weekly goal sheets
Menards – Elgin Il Mar 2009-Jun 2009
Management Training Program:
• Executed opening and closing procedures
• Performed all responsibilities associated with Head Cashier Functions
• Mastered how to balance cashiers drawers and stores safe
• Implemented product check and guest checkout procedures from the store
and the lumber yard
• Operated Forklift Equipment
• Assisted with product redistribution
Elgin School District U-46 – Elgin, Il Jun 2008-Dec 2008
Plant Operations Associate:
• Performed landscaping needs assessment of school sites for landscape
improvement programs
• Developed plans, organized, acquired and delivered material to job sites
• Performed landscape activities which include mulching, hedge trimming, bed
edging, etc.
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