Customer Service Manager

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Natreka M. Raines

*** ***** *** ******, ** 89406

Cell: 662-***-****

Email: *******.******@****.***

OBJECTIVE

To be a valuable asset in any fast paced environment.

OVERVIEW

Over 7 years of successful management and leadership experience with a

reputation for meeting the most challenging organizational goals and

objectives. A pragmatic and focused individual who's was recognized for

"making seemingly impossible situations" work.

SUMMARY OF EXPERTICE

* Outstanding Leadership & Organizational Skills

* Computer: 2007 Microsoft Word, Excel, PowerPoint and, Access

* Strong Customer Relations Skills

* Records Management

EXPERIENCE

U.S. Navy

RECORDS MANAGER June 2007 - Present Fallon, NV

. Induct, recall, document, and ship over 17,000 calibrated assets,

while ensuring each item is properly filed.

. Generate weekly and monthly production reports to upper lever

management, in accurate detailed assessment, using automated computer

software.

. Managed and updated aeronautical publications assuring the most up to

date information is being provided.

. Entrusted with the most complex customer service issues as a result of

exceptional ability to promptly resolve concerns and satisfy

customers.

TD Manager/Supervisor Sept 2002 - June 2007

Norfolk, VA

. Typed and disseminated messages, business and social letters, notices,

directives, forms and reports for executives and other high ranking

officials.

. Maintained files on departmental organization, manning, Temporary

Assigned Duty personnel, transfers and training requirements.

. Meticulously managed branch Dispersing Technical Publication Library

and Technical Directives program, which passed flawlessly through

Quality Assurance inspections.

. Trained and supervised workers; which increased the overall corporate

knowledge and improved administrative procedures within production.

EDUCATION

. Diploma Sept 1999-May 2002

West Point High School West Point, MS

. AAS Business Studies June 2008-May 2011

Vincennes University Vincennes, IN

. Six Sigma Green Belt Training Sept 20-24 2010

CERTIFICATIONS, AWARDS AND RECOGNITIONS

. Active Secret Clearance

. Computer Peripheral Equipment Operator (CLERICAL)

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