Customer Service Quality Control

Brandon R. Dean

**** ******** ***

Mesquite, TX *5181

Home: 214-***-**** Cell: 817-***-****

*********@*****.***

OBJECTIVE:

Utilize my business experience and skills in a challenging position. I am vocationally trained in customer

service techniques, shipping, receiving, typing, and filing information. Long range goal is for career growth and

advancement.

EDUCATION:

08/2000-05/2002 Texas Southern University

Major-Electronic Engineering Technology

EMPLOYMENT EXPERIENCE:

01/2009-Present

K&B Auto Spot

Inventory Control Specialist

• Run a series of inventory reports on daily, weekly, or monthly basis and perform detailed analysis of

item performance.

• Identify inventory items and maintain communication reports for sales team.

• Perform inventory adjustments (quantity and price variance analysis)

• Perform validation of received merchandise to description and package details from original

purchase order.

• High levels of customer service

Heiland/Force Electronic

Lead Receiver

• Contact person for customers and various warehouse departments when needed.

• Provide pricing and delivery information, processed orders, and prepare reports.

• Responsible for the entire receiving and shipping process from monitoring acceptance of goods upon

delivery to monitoring entry of receiving data into computer system.

• Verify quantities of customers’ products to be shipped against the Bill of Lading.

• Check and reports any damage found due to travel or handling by inbound transportation company.

• Track and report sorting and spoilage losses for the Purchasing Department.

• Prepares and maintains all labeling for pallets and products.

• Perform a physical count of inventory every morning for the Purchasing Department.

• Monitor and order warehouse supplies.

• Verify selection of product to match customer order requirements.

• Resolve service and procedure complaints.

• Communicate courteously with customers by telephone, email and face to face.

• Verified and filed incoming and outgoing reports.

Sterilite Storage Company

Assembler

• Responsible for assembling, inspecting, and maintaining quality control of plastic products.

• Responsible for boxing and shipping product material.

Aegis

Customer Service Rep

• Work with customers for a nationally known cable provider offering billing assistance and technical

support.

• Receive calls for multiple national vendors offering discount travel services.

• Answers inbounds calls, maintain calling log, took and place orders for services.

References

Upon Request

Contact this candidate