Customer Service Manager

Peggy Rykse

**** ********* *.*.

Grand Rapids, MI 49546

(616) 957 - 4916 - Home

(616) 460 - 8412 - Cell

Profile

Excellent administrative, organizational and customer service skills.

Demonstrate ability to handle multiple tasks with little or no supervision.

Able to successfully and effectively communicate with a variety of

personnel/customers. Good problem solving/analytical skills. High level of

professionalism, effective time management. Ability to perform job

functions in a competent, professional and customer oriented manner.

Over thirty years of sales and customer support with strong, long-standing

relationships with customers and vendors. Knowledgeable in Microsoft

Office, Word, Excel, Data Entry & CRM system.

Employment History

BOMA (Building Owners Managers Association)-Self Employed

Administrative Assistant/Event Planner/coordinator

. Setup and coordinate monthly meetings, events and site visits

. Onsite assistance and support

. Preparation of all notices, including late payments

. Create, transcribe and distribute meeting agendas, minutes and forms

as needed

. Basic invoicing, data entry

. Make deposits

Priority Health - May 2005 to March 2006

Administrative Assistant/Sales Support

. Setup, coordinate and facilitate department meetings and conferences

. Maintain department calendars

. Produce daily, weekly and monthly activity reports

. Support management and sales team in daily operations

. Order & track supplies for department

. Coordinate project-based work

. CRM system

INCAT Systems Integrators - September 1998 to January 2004

Office Manager/Inside Sales Support

. Prepare materials for events and presentations

. Work with manager to maximize revenues and adhere to budgeted cost

parameters

. Setup and coordinate meetings, training and conferences

. Setup accommodations and entertainment arrangements for company guests

. Support Manager in daily operations

. Setup Manager's travel arrangements

. Maintain calendars for Manger and staff

. Prepare and maintain Manager's expense report

. Transact orders to provide requested products and service

. Research, price and purchase office furniture and supplies

. Coordinate project-based work

. Work to insure that customer issues are dealt with in a timely manner and

that proper follow-through is done.

. Inside Sales

USAirways - April 1983 to September 1998

Customer Service Representative (15 years)

Promote travel and sales. Plan, establish and coordinate travel for

large groups as well as personal established customers.

Coordinate multiple tasks simultaneously, leveraging prioritization

and follow-through skills.

Effectively resolve customer concerns and issues while maintaining

revenue goals and client loyalty.

Agent Roundtable Representative. Sensibly and efficiently carry forth-

local staff/customer recommendations and concerns. Present corporate

vision and policy in return

Education

Associates Degree - Business Administration, Grand Rapids Community College

References

Available upon request

Contact this candidate