Customer Service Sales

VISTA EZZATI

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EDUCATION___________________________________________________________________

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California State University, Northridge

Bachelor of Arts in Urban Studies and Planning

December 2008

Specialization: Urban Planning and Environmental Analysis

G.P.A.: 3.25

Dean's List: Fall 2004, Spring 2007, Fall 2007, Spring 2008

EXPERIENCE__________________________________________________________________

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Community Redevelopment and Housing Department

City of Glendale Intern

07/09 - Present

- Responsible for creating a business inventory for their Creative

Corridor project that encompasses the San Fernando Road Corridor.

- Assist Redevelopment Agency and Economic Development staff with

research and data gathering for projects and City Council reports.

- Compiled data and created an information database for the Fa ade

Improvement Grant Program.

- Assist staff with redeveloping their website to suit the needs of the

City's diverse population.

Hallmark Aviation- Air Tran Airways

Los Angeles International Airport Customer Service Representative/Ticket

Agent 07/09 - 12/09

- Responsible for creating reservations for and checking in passengers

for their flights.

- Enforcing and explaining the intricate policies of Air Tran Airways,

LAX, the TSA, FAA, and the Department of Homeland Security (DHS).

- Responsible for interfacing with members of the public and resolving

issues with their reservations.

Los Angeles County Metropolitan Transit Authority (LACMTA)

Los Angeles, CA

Administrative Intern- Planning Department: South Bay Team

07/08 - 12/08

- Attend monthly Technical Advisory Committees for MTA and the Harbor

Subdivision and record minutes.

- Assist staff with research and data gathering.

CSU Northridge - Associated Students

Northridge, CA

Chief Justice

08/06 - 05/08

- Prepare for and chair all meetings.

- Review constitutions for 200+ clubs and organizations on campus and

work with them in revising their bylaws

- Utilized my prior knowledge of the organization to train and direct

my committee members.

- Assisted in implementing new chartering procedures for clubs and

organizations.

Student Assistant

12/07 - 07/08

- Prepare annual budget binders

- Answer telephones

- Assist staff and students on a daily basis by utilizing my extensive

knowledge of the organization.

J. Jill

Sherman Oaks, CA

Sales Associate

05/05 - 01/07

- Worked efficiently on a team of associates to drive sales.

- Completed tasks assigned with confidence

- Cashier duties that include processing transactions, returns and

exchanges.

SKILLS______________________________________________________________________

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- Proficient in Microsoft Office Suite, and Adobe Photoshop.

- Type 79 words per minute.

- Five years of experience in customer service, and two years of

experience working in an office environment.

- Extremely fast learner, and function well working in a group or an

independent environment.

REFERENCES__________________________________________________________________

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Available upon request.

Contact this candidate