Jessica M. Lane
th
***** *. ** ****** *******, AZ 85048 254-***-**** ********@*****.***
EDUCATION
Bachelor of Science, Marketing 2005 to
Grand Canyon University Present
Maintained 3.0 GPA online while working full time
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80 hours earned, anticipated graduation May 2011
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• EXPERIENCE
Teller Supervisor Apr 2008 to
Arizona Bank & Trust (Phoenix, AZ) August 2010
Promoted from teller to teller supervisor, January 2009
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Produced a passing audit for a number of previously failed audits by others
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No large cash outages; assist other tellers in balancing and research
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Balanced vault daily, reconciled cashier’s checks, maintain CTR log and SAR, balance
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ATM
Responsible for weekly cash order
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Completed seminar in “How to Communicate with Tact and Professionalism”
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Indirectly managed 3 tellers, handled customer conflicts and large commercial
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transactions
Teller Feb 2006 to
JP Morgan Chase (Norman, OK) July 2006
No large cash outages
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Handled all normal teller duties including change orders, money orders, cashier’s checks,
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and cash advances
Cross sold new accounts and referred customers to personal bankers
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Sales Representative June
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2005 to Vector Marketing (Norman, OK)
Sept 2005
Sold and marketed high end cutlery to customers that contacted Vector Marketing (no
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cold calling)
Set and attended customer appointments including demonstration of product
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Data entry
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Customer conflict resolution
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Skills
Experience in handling confidential/sensitive information
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Exceptional listener and communicator who effectively conveys information verbally and
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in writing.
Excellent conflict resolution skills as well as employee training/supervising
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Resourceful team player that excels at building trusting relationships with customers and
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colleagues
Activites/Interests
Football, Hockey & Baseball
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Bike riding
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Volunteering with animal rescue
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Member of the Everyday Woman’s Book Club
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sOFTWARE
Expert - Microsoft Office software including Word, Excel, PowerPoint
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Fiserv CBS teller software; AS/400 server experience
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