Customer Service Manager

Sharon Graham

707-***-**** 707-***-**** (Cell)

abjlrr@r.postjobfree.com Santa Rosa, CA

95403

OBJECT IVE: Seeking position as office assistant which utilizes my customer service, research

skills and related duties

C USTOMER SERV ICE

Escrow Officer

Ethical, Self Motivated, Versatile

• Generate an monitored escrow accounts for 25 to 50 escrows monthly, perform related

d uties

• Cleared liens, setup payoffs to city, county, state and federal agencies

• Directed monies into accounts set up savings accounts, handled distributions of all funds,

w ired monies, cut and sent out checks as required

• Coordinated all signings, explained and notarized documents, maps, respond to emails,

p hone and all other office communications

MANAGER

Title Operation/Advisory Title Officer

Staff and Management Liaison, Responsible, Team player

• Supervised staff of 18, handled team and individual time management, interviewed and

h ired, wrote personal reviews and productivity reports

• Car ried out staff t raining when the organization computerized systems from manual

w r it ten reports to computerized, using WORD program

• Delegate team members to carry out organizations, mandated programs and procedures

w ith new computerized systems

• Productivity went from 5-7 days for reports to 2-3 days for over 85-90% of reports

RESEARCH

Title Officer/Searcher/Examiner

Solve problems, Monitor records/Resourceful

• Researched land, tax and court records, wrote and typed reports for property sales,

refinances and

T rustee Sale Guaranty

• Posted property for foreclosures, handled inspections for subdivision construction projects,

and individual constructions escrows

• I met with general public and clients, copied maps, tax records, documents requested,

p lotted legal descriptions and easements

• Liaison for Foreclosure Officer and Subdivision Officer and 3 Escrow Branch Offices

RELATED WORK H ISTORY

First American Ti tle Santa Rosa/Windsor CA 1985 to 2008

EDUCAT ION / CERT I F ICAT ION

Montgomery H igh School Santa Rosa, CA

SRJC Computer Courses Santa Rosa, CA

California Notary Republic Sonoma County CA

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