Manager Customer Service

Location:

Posted:

October 12, 2010

Edward K. Graham III

Home: 904-***-**** Mobile: 904-***-**** ***********@*****.***

Overview of Qualifications

I have extensive management experience including sales, manufacturing, human resources and property. Each previously

held position has allowed and required me to effectively perfect my time management skills while multi tasking as needed.

The right position will benefit from my years of immersion in extremely varied positions, objective reasoning abilities and my

ability to perceive situations from an ownership perspective.

Experience

07/2007 – 06/2009 Berkshire Beach Club Deerfield Beach, Florida

Assistant Manager

This position included all aspects of daily operation of a small beachfront timeshare property. A typical day in the office

required attention to an extremely varied set of priorities and this mandated very effective use of time. Economical operation,

while maintaining a well cared for aging property, required a constantly evolving set of priorities.

10/2004 – 07/2007 The Atrium at Gainesville Gainesville, Florida

Property Manager

Responsibilities included all components of managing a 242 unit senior independent living facility. The areas of expertise

included marketing, staffing, community relations, total P+L responsibility, overseeing a full service in house kitchen with chef

and full staff, complete oversight of maintenance, including apartment turns and common area system preventative

maintenance. Time management was priority driven to accomplish all required duties each day. Resident retention and

profitability were the ultimate keys to success in this position.

04/2002 – 10/2004 CitiBank Jacksonville, Florida

Customer Service/Sales Specialist

This position was in a full service inbound call center environment with responsibilities including security, financial and

potential identity theft issues. Duties involved highly confidential issues and direct contact with financially at risk customers.

Sales of additional banking services were expected during the majority of customer contacts with strict time usage guidelines

applied to the daily call volume.

01/1995 – 04/2002 Lear Corporation Lordstown, Ohio

Team Leader / Production Supervisor

The production supervisor position included full production and quality accountability for a production team of 39 workers.

We were producing JIT automotive components for a very high volume GM plant. Production goals and quality standards

were extremely stringent and total compliance was strictly required. On time performance was the only option since we

worked under the potential for a $10,000.00 per minute fine from our customer if we did not meet their delivery schedule.

06/1975 – 12/1994 Seabek Products, Inc. Houston, Texas

General Manager

This position included all responsibilities involving the day to day operations of a small manufacturing company. The job

description included sales, staffing, manufacturing, contract negotiation, human resource issues and more. We produced

electro pneumatic devices which were sold to telecommunication companies nationwide. The orders we received had a very

time specific delivery schedule which we prided ourselves on meeting routinely. The advent of fiber optic telephone cable

eliminated the need for the product line.