Assistant Project

Joie Harney

**** **** *** ****** *** West Terre Haute, IN 812-***-****

*********@*****.***

Targeting Entry Level Helpdesk Positions

Upcoming Saint Mary of the Woods College graduate offering a strong academic

background in IT combined with experience as a helpdesk analyst.

Consistently recognized for technical troubleshooting skills used to rapidly and cost

effectively resolve challenging technical issues.

Quickly learn and master new technology; equally successful in both team and self

directed settings; and proficient in a range of computer systems, languages, tools and testing

methodologies.

Currently a Tech Level 2 with plans on future application for third level

Education

Saint Mary-of-the-Woods College – Saint Mary-of-the-Woods, IN, Degree expected 5/10

B.S. in Computer Information Systems program with a minor in Film Studies GPA: 3.29/4.0

Concurrent Employment with College Studies:

Student Helpdesk Technician (2008 to Present): Provide networking/desktop

support and perform mainframe and account maintenance tasks. Earned commendations for

teamwork, flexibility and work excellence in providing IT support to students and faculty.

Senior Project, (2009 to present): Creation of an access database for tracking of

adobe products, product codes, maintenance agreements, product upgrades, users and what

version they are currently using.

Technology Summary

Core 4

Certifications:

Windows XP, Vista, and 7

Systems:

Microsoft Access

Databases:

Visual Basic, HTML, Java Script (C## scheduled Winter of Final Year)

Languages:

MS Project, MS Visio, MS Office (2003, 2007, and 2010), Adobe Dreamweaver,

Software:

Adobe Flash, Adobe Photoshop, Microsoft Expressions, Prezi Presentation

Software

IT Experience

Woods Daycare and Preschool

• Data Entry assistant Help with the updating and entry of the new database verifying records

Saint Mary of the Woods College – Saint Mary of the Woods, IN

Helpdesk Assistant (2008 to Present) Handled technical troubleshooting within an

enterprise environment, including system crashes, slow downs and data recoveries. Engaged

and tracked Priority 1 issues, with responsibility for the timely documentation, escalation (if

appropriate), resolution and closure of trouble tickets.

Selected Contributions:

Exceeded issue resolution targets and achieved exemplary customer satisfaction

scores.

Set up and organized appointments for trouble shooting problems.

Inventoried and organized smart classroom and cart list so that proper updates could be made to

equipment.

References available upon request

Contact this candidate