Customer Service Manager
Resume:
GUADALUPE ANGEL
Fontana, CA ***36
************@*******.***
OBJECTIVE
To establish a positive working relationship with a company where I can
maximize my professionalism in processing, administrative work and customer
service in order to achieve a mutual benefit.
PROFESSIONAL EXPERIENCE
UEI College
San Bernardino, CA
Independent testing proctor 2010-Present
o Effectively administer Ability to Benefit Tests and Scholastic
Level Exam to applicants.
o Provide unofficial test results to admission representatives on a
timely manner.
o Submit all answer sheets to Wonderlic for official testing results
within two business days.
Summit Career College
Colton, CA
Receptionist/ Administrative Assistant 2009-2010
o Operated telephone switchboard to answer, screen and forward calls.
o Provided excellent customer service to person's entering
establishment and direct them to the appropriate destination.
o Performed administrative work such as filing, creating
spreadsheets, making packages, entering students information into
our database, enrolling students in our SMS system, created
orientation lists, start lists and Attendance lists.
Edca's Insurance Inc.
Fontana, CA
Customer Service / Assistant Manager [pic]2008 - 2009
o Established departmental priorities with the Sales Manager and
assign duties accordingly and manage the Customer Service team.
o Answered incoming phone calls in a timely and courteous manner,
answer product and policy questions for our customers and problem
solve with little supervision.
o Scheduled monthly meetings to ensure that all prospect, and
customer data is up to date.
o Supervised the completion of related work files
o Effectively trained, developed and managed performance of staff to
maximize results. Assisted in writing performance evaluations of
staff.
o Effectively handled problems and resolved any customer conflict.
Citywide Mortgage Alliance
Fontana, CA
Senior Loan Processor 2004 -2008
o Interviewed loan applicants in order to obtain personal and
financial information, and to assist in the completion of their
mortgage loan application.
o Verified applicant information through verbal and written
confirmations.
o Handled loan documentation such as credit reports, appraisals,
title, escrow, pay offs and other related information.
o Assembled and compiled documents for loan closings, such as title
abstracts, insurance forms, loan forms, and tax receipts. Verified
customer income documentation and resolved routine title issues.
o Prepared closing statements and informed borrowers of payments and
closing costs.
o Calculated, reviewed, and corrected errors on interest, principal,
payment, and closing costs, using computers or calculators.
o Entered all new loans into QuickBooks to determine the amount that
each department would make.
SKILLS
o QuickBooks
o Microsoft Office
o LP, DU, DO
o Bilingual: English and Spanish
o SMS
EDUCATION
University of Phoenix Ontario, CA
Bachelor of Arts in Human Services 2007-Present
Ganesha High School Pomona, CA
High School Diploma 1999 - 2003
GPA 3.00
CERTIFICATES AND LICENSE
o ITA License
o Notary License
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