Customer Service Quality Assurance

Deanna Ruff

*** ***** ** ******, ** ***** H: 402-***-**** C: 402-***-****

******@*****.***

Multi-Talented New Business Representative

Dependable top performer who is consistently acknowledged for exceeding

goals and performance standards on or before the required deadline. Detail-

oriented, a quick learner with highly effective organizational skills.

Committed to achieving team and company goals and objectives, while

providing the highest level of customer service for internal and external

customers. Ability to build relationships within all levels of the

organization and across locations.

Areas of expertise include:

( Customer Service ( Organizational Skills

( Key Account Management ( Team Leadership

( Multitasking ( Training

Professional Experience

AMERITAS LIFE, Lincoln, NE

Senior new business representative (promotion) 2003-PRESENT

Responsible for processing a wide range of applications and processes on

multiple products. Provide assistance and training as needed to team

members, internal and external customers. Demonstrate prioritization and

organizational skills so as to complete tasks assigned. Maintain effective

working relationships with all areas of the UNIFI organization. Handle

changing tasks quickly and still be able to get the job done.

Selected Accomplishments:

. Primary liaison between Compliance Department and Individual Service

Center.

. Key contact for high profile and high producing agencies throughout

the United States.

. Provide New Business support for problem resolution with a 95% success

rate.

. Participate in committee to improve business processes.

. Consistently maintain 98.4% quality assurance of all files worked.

. Proficient in reporting of confidential MIB (Medical Insurance Bureau)

information as directed by the underwriter.

AMERITAS LIFE, Lincoln, NE

NEW BUSINESS REPRESENTATIVE ii (promotion) 2002-2003

Responsible for processing a wide range of applications for all types of

products offered. Provide assistance and training as needed to team

members along with being the key contact for problems within the new

business team.

.

Selected Accomplishments:

. Responsible for training team members on new products and conducting

interviews of prospective new hires.

. Spirit Team member for Service Center - develop activities to bring

employees together to provide cohesive relationships and boost morale.

. Successfully completed Series 26 exam to approve/decline suitability

for all products within the New Business Team.

Deanna Ruff

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AMERITAS LIFE, Lincoln, NE

individual client service rep 2000-2002

Responsible for processing a wide range of service functions on multiple

products, companies and administrative systems for in-force policies

through written correspondence, telephone conversations and personal

contact.

Selected Accomplishments:

. Established in the top 5% of Client Service Representatives for

exceeding performance goals.

. Successfully completed Series 6 exam within allotted time frame.

. Co-Chair of Spirit Team.

Education

University of Nebraska, Lincoln, NE

Bachelor of Arts Degree - Major - Sociology

Professional Development

Series 6, 26

Agents Life and Health License

Attended Leadership Practices Seminar

LOMA ACS designation

Stellar Customer Service Training

Contact this candidate